What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if my shocks or struts really need to be replaced?
You can often spot signs of worn shocks or struts by how your car behaves. Common clues include excessive bouncing after bumps, the front end diving when you brake, the rear squatting when you accelerate, or the vehicle leaning more than usual in turns. You might also hear clunks over rough roads or see uneven tire wear. During a visit, our team inspects these components for leaks, damage, and looseness, and we check how the vehicle responds on the road. We then explain what we see so you can understand why replacement is or is not recommended.
Is it safe to keep driving if my suspension feels loose?
Driving with a loose or unstable suspension can affect your safety, especially during emergency maneuvers or hard braking. Worn parts may increase stopping distances, reduce steering precision, or cause the vehicle to react unpredictably when you hit a bump or pothole. In general, if the car feels significantly different from how it used to be, it is a good idea to have it checked soon rather than waiting. When you describe the symptoms, our team can help you decide whether it is better to limit driving until we inspect the vehicle.
How long does shocks or struts installation usually take?
The time needed for shocks or struts installation depends on the vehicle design, how many components are being replaced, and what we find during inspection. For many common vehicles, work can often be completed the same day once you approve the estimate, especially if only front or rear units are involved. If additional parts, such as mounts or control arms, also need attention, that can add time. When you schedule, we can give you a timeframe based on your specific vehicle and the planned work, and keep you updated during the visit.
Will you check the rest of my suspension during a shocks service?
Yes, when you come in for shocks service, we look beyond just the single part you are concerned about. Our technicians check related components such as struts, springs, bushings, ball joints, and sway bar links to see how the whole system is working. This helps us avoid situations where one worn part hides another issue that could cause continued noise or looseness after a partial repair. By looking at the full picture, we can recommend a plan that addresses the true source of your concerns.
Do I need an alignment after struts installation?
An alignment is typically recommended after struts installation because struts help set the angles that keep your wheels pointed correctly. Removing and reinstalling these components can change those angles slightly, even when everything is done carefully. A proper alignment helps the vehicle track straight, improves steering feel, and promotes even tire wear. When we discuss your struts work, we explain how alignment fits into the overall plan for your particular vehicle.
Can you work with my budget on suspension repairs?
We understand that suspension repairs can be a significant expense, especially if several components have worn out at once. Our team works with you by explaining which items are most critical for safety and which are more about comfort or long-term wear. When possible, we can help you prioritize the most important work first and plan remaining items for a future visit. Clear estimates and open communication are central to how we handle these conversations.
What should I expect when I bring my car in for suspension service?
When you arrive, we start by listening to the symptoms you have noticed and asking follow-up questions. We then inspect your vehicle, often including a test drive and a lift inspection, to identify what is causing the behavior you described. After that, we sit down with you to review the results, show you any worn parts we can, and explain your options. Once you choose how you would like to move forward, we complete the approved work and let you know when your car is ready. Throughout the process, we keep you informed so there are no surprises.
Schedule Suspension Service With Christian Brothers Automotive Concord Coddle Creek
If your vehicle no longer feels as stable or comfortable as it once did, you do not have to wait and wonder what is going on. A thorough inspection and the right suspension service can restore confidence in your brakes, steering, and overall ride. Taking care of shocks, struts, and related components now can also help protect your tires and other parts from unnecessary wear.
At Christian Brothers Automotive Concord Coddle Creek, our team is ready to help you understand what your vehicle needs and to carry out the repairs you approve. We focus on clear explanations, safety-minded recommendations, and a process that respects your time. Whether you need diagnostics, shocks installation Concord drivers can rely on, or broader suspension work, we are here to help you get back to a smoother drive.
To schedule your visit or ask a question about your suspension, contact us online or call (980) 372-7213.
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.