From Your First Concern to an Approved Service Plan
Tell us what you’ve noticed, and we’ll investigate the symptoms before recommending any work.
Our service process includes:
- Describe the need: Schedule online or by phone and tell us about warning messages, noises, leaks, performance changes, or upcoming maintenance.
- Inspect and diagnose: Our technicians evaluate the vehicle using manufacturer-quality equipment and document findings based on its condition.
- Review and approve: We explain each recommendation before you decide whether to authorize the work. Most approved repairs are completed immediately or scheduled according to parts and customer availability.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Clear Recommendations Without the Pressure
Automotive terminology shouldn’t stand between you and an informed decision. We explain what we found, why we recommend a service, and whether the concern needs prompt attention or can be addressed through planned maintenance.
Our owner/operators are on-site at the Burleson location, giving you direct access to a team accountable for your experience. Approved repair work is backed by our industry-leading warranty according to current warranty terms.
When to Schedule Mercedes Diagnostics
You don’t need to wait for a breakdown to request an inspection. A new warning, leak, noise, or change in drivability may need diagnostic attention, especially when the symptom alone doesn’t reveal the cause.
Arrange an inspection if you notice:
- A check engine, brake, battery, airbag, or other dashboard warning
- Rough idling, hesitation, reduced performance, or changing fuel economy
- Unusual brake feel, noise, vibration, or stopping behavior
- Fluid beneath the vehicle or other signs of fluid loss
- Starting difficulty or recurring battery problems
- Overheating signs or abnormal temperature readings
- Changes in ride quality, handling, or vehicle height
Maintenance decisions should also account for the vehicle’s age, mileage, service history, operating symptoms, and manufacturer requirements. We give you the inspection findings and recommendations needed to decide how to proceed.
Warranty and Transportation Considerations
We work with extended warranty providers when a repair may qualify for coverage. Approval depends on your provider’s terms, the vehicle’s service history, and the specific repair, so coverage must be confirmed for each situation.
If you need to continue with your day while your vehicle is being serviced, ask about our complimentary shuttle service. Repairs we perform are also covered according to the current terms of our industry-leading warranty.
Get Clear Answers About Your Mercedes-Benz
Schedule an appointment with our ASE-certified technicians for maintenance, diagnostics, or repair. We can inspect your vehicle, explain the available service options, and wait for your approval before beginning the work.
Call (817) 383-1328 to schedule Mercedes maintenance, diagnostics, or repair with Christian Brothers Automotive Burleson.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I have used CB Burleston, since I had a breakdown on i35 and Was towed there. There service is excellent, and timely. I recommend them highly. Only complaint is they don't do tires. Otherwise I would not go anywhere ELSE. Also free shuttle service."
- Ed. W