How Our Fleet Service Process Works
Coordinate Vehicle Scheduling
Tell us how many vehicles need service, what each one needs, and which units are most urgent. We’ll discuss timing around your fleet’s priorities so you can limit how many vehicles are unavailable at once.
Review the Digital Vehicle Inspection
Our ASE-certified technicians inspect each vehicle and complete any necessary diagnostics. The free Digital Vehicle Inspection provides photos from the service visit, giving you documented findings to review before authorizing maintenance or repairs.
Complete Authorized Service
We complete the approved work and explain what was done. If you need to leave during the appointment, our complimentary shuttle can take you home or to work while the vehicle is serviced.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
3-Year/36,000-Mile Warranty & J.D. Power Recognition
Work performed at our shop is backed by the Nice Difference Warranty, which protects the vehicle for 3 years or 36,000 miles, whichever occurs last. This coverage gives fleet managers a clear warranty period when evaluating repair risk.
Christian Brothers Automotive ranked #1 in Customer Satisfaction Among Aftermarket Full-Service Maintenance and Repair Providers in the J.D. Power 2025 Aftermarket Survey Index Study. This was the sixth consecutive time the brand received that ranking.
Preventative Fleet Maintenance for Business Continuity
Oil changes, brake inspections, wheel alignments, and timely diagnostics can uncover developing concerns before they lead to costlier repairs or extended commercial vehicle downtime. Keeping up with these services also supports vehicle safety, productivity, and cost control.
Planning maintenance by mileage, vehicle condition, and operating demands gives you more control over when each unit is unavailable. Instead of waiting for several vehicles to need attention at once, you can coordinate service around the needs of your business.
Fleet Maintenance & Repairs for All Makes and Models
We service mixed fleets at one full-service shop, from routine preventative maintenance to more involved diagnostic and repair work.
Our available fleet services include:
- Oil changes: Routine oil and filter service based on the vehicle’s maintenance needs
- Brake repair: Inspection and repair of braking components
- Engine diagnostics: Testing to identify the source of performance problems or warning lights
- Transmission repair: Diagnostic and repair work for transmission concerns
- Wheel alignment: Alignment service for vehicles showing uneven tire wear or handling concerns
Whether your business needs recurring maintenance or repairs for a specific concern, we provide photo-documented findings and straightforward explanations before you make a service decision. You can also use the site’s contact form to tell us about your vehicles and scheduling priorities.
Call (859) 549-5454 to discuss fleet maintenance and repair with our Nicholasville shop.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Wow! I am so impressed with their service. and when i explained that i had a significant medical appointment, they went out of their way to complete the master cylinder replacement on my car. they are so courteous! I won't be going anywhere else!"
- Mary T