What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
When to Replace Your Shocks or Struts
Watch for these signs; it’s time to schedule a strut or shock service:
- Your vehicle sways, rocks, or bounces more—especially on Arlington’s rougher roads
- You feel less control when turning, stopping, or driving over potholes
- Fluid leaks are visible around the shock absorbers
- Tires show uneven wear even after recent alignments
- You hear knocking, clunking, or rattling from underneath during normal driving
Arlington driving conditions, like frequent construction and heat, can wear down these critical components faster. Addressing these symptoms quickly helps you avoid larger repairs. If you are unsure whether you need shock installation or another type of repair, our team offers genuine advice based on real experience—not just a sales pitch.
Frequently Asked Questions
How do I know if my car needs new shocks or struts?
Signs like excessive bouncing, swaying, or noises from under the car can mean your shocks or struts need replacement. You might notice uneven tire wear or feel less control while driving. Our ASE-certified technicians can inspect your vehicle and explain their findings, so you always know what is going on.
Will you explain repairs before starting any work?
Yes. We always explain our recommendations and get your approval before starting work. We avoid technical jargon and use photos or videos when helpful. Our goal is to ensure you feel fully informed before any suspension repair Arlington service is started.
How long does suspension repair usually take?
Suspension repairs and shock installations are frequently finished within the same day, depending on parts availability and your car’s needs. We work to minimize any downtime, and thanks to our complimentary shuttle, you can continue your day while we care for your vehicle.
What kind of warranty do you offer?
We back our shocks service and suspension repairs with an industry-leading warranty. This means you can drive away with added peace of mind. Warranty details depend on the specific parts and services, so our team will go over these during your visit.
Are your technicians certified?
Yes. Every technician on our team holds ASE certification, demonstrating top-level automotive training. Whether you need a routine strut service or something more complex, you can trust our skills and commitment to quality.
Do you use original equipment parts?
We use manufacturer-quality parts for every suspension repair and shock installation. That helps maintain performance and can support any existing warranty coverage your vehicle may have. Quality parts ensure your vehicle continues to perform up to standards.
Ready for a Smooth, Safe Ride? Schedule Your Service Today
If you are ready to regain comfort and confidence behind the wheel, our local Arlington team is here for you. Scheduling your shocks or suspension service is easy, and we offer flexible times to fit your life. You can count on a clean, comfortable waiting area, friendly service, and options that work for your schedule.
We offer a complimentary shuttle, transparent pricing, and repairs backed by an industry-leading warranty. Choosing Christian Brothers Automotive Arlington for your suspension repair in Arlington means peace of mind for every mile ahead.
Your Local Christian Brothers Amenities
FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Great service ,very courteous and caring family. Norman, Le Ann it was great meeting you and I'm looking forward to working with you again. Let's not forget Jason very understanding when I went to the wrong garage. They all made me feel like family. Thank "
- James Beaucham