1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
We ranked #1 in Customer Satisfaction among aftermarket full-service maintenance and repair providers in the J.D. Power 2025 Aftermarket Service Index Study. This marks our sixth consecutive year earning that recognition. Our Springfield technicians are dealer-trained by Ford, General Motors, Toyota, and Nissan, so brake pad replacement and full brake repair are handled by people who know your vehicle’s system firsthand. Our owner-operator is on-site every day.
How We Document Brake Findings Before You Approve Repairs
Visits start with a complimentary Digital Vehicle Inspection (DVI): our technicians photograph your vehicle’s condition so you can see what they found before you approve anything. From there, we provide a detailed estimate covering parts and labor. No repair begins without your sign-off.
Our courtesy inspection covers critical components of the braking system:
- Brake Pad and Shoe Thickness: We measure remaining life on your pads and shoes.
- Rotor and Drum Condition: We check for uneven wear, warping, or scoring that affects stopping performance.
- Brake Calipers and Wheel Cylinders: We inspect these hydraulic components for leaks and proper function.
- Brake Fluid: We test quality and level. Old or contaminated fluid degrades braking efficiency and can damage the system.
- Brake Hardware: We examine the clips, pins, and springs that hold brake components in place, since these rust and wear over time.
- Brake Lines and Hoses: We inspect for cracks, leaks, or damage that could cause a loss of brake pressure.
These findings help us explain whether brake pad replacement, rotor evaluation, or another repair is appropriate before you decide how to proceed.
Warning Signs Your Brakes Need Attention
Brake problems rarely announce themselves all at once. They build. If you notice any of the following, don’t wait to have your system checked:
- Grinding, squealing, or squeaking when you brake
- A spongy or soft pedal that travels toward the floor
- A brake warning light on your dashboard
- Your vehicle pulling to one side when stopping
- Vibration or pulsating in the steering wheel or pedal
- Longer-than-usual stopping distance
These symptoms can point to worn brake pads, failing rotors, or a hydraulic system problem. Waiting can make repairs more extensive and your vehicle less safe.
Brake Pad Replacement & Rotor Service in Springfield
Brake pad replacement addresses friction material that has worn down. Rotor service addresses the surface and condition of the component the pads contact. Noise, pulsation, or reduced stopping performance can have different causes, so a symptom alone doesn’t determine which part needs replacement.
Rotor replacement or other rotor service depends on measured condition, including wear, scoring, thickness, and your vehicle’s specifications. Assessing the rotors along with the pads helps identify concerns that a parts-only decision could miss.
Full-System Brake Service, Including ABS
Our Brake Service covers the complete system: drum to disc brakes, shoes, pads and rotors, calipers, fluid, lines, and anti-lock braking system (ABS) components. ABS helps prevent wheel lockup during emergency stops, and an illuminated ABS warning light should be diagnosed rather than ignored. If you carry an extended warranty, we work with major providers. Confirm your coverage when you schedule, and we can walk you through what applies before any work begins.
Quality Parts, a Warranty That Travels with You
We use parts that meet or exceed manufacturer specifications and back repairs with a 3-year/36,000-mile warranty, honored at any Christian Brothers Automotive location nationwide, not just here in Springfield. That means if you’re on the road and something comes up, you can access coverage wherever you are.
Ready to get your brakes checked in Springfield? Schedule your complimentary brake inspection today by choosing Book online or calling (417) 240-8801. We can inspect your full braking system and give you a clear picture of what your vehicle needs before we do anything.
Your Local Christian Brothers Amenities
FAQs
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Q. "Why is my ABS light on?"There are several reasons your vehicles anti-lock brake system light might be on. The four common reasons that typically cause this light to turn on include a malfunctioning ABS module, low levels in the fluid reservoir, broken wheel speed sensors, or the system is turned off. Learn more here.
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Q. "How long will my brake pads last?"There is no perfect answer to this. Brake pads can last up to 70,000 miles while others will need to be replaced as early as 25,000 miles. The type of vehicle you drive, how you use your vehicle and your driving style are all factors to consider. If you are interested in learning more about brake pad wear and how to extend its lifespan click here.
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Q. "When do I need to change my brake fluid?"Along with the type of brake fluid, your car’s owner manual will indicate how often you need your brake fluid flushed and replaced. In general, brake fluids flushes are recommended every 30,000 miles or two years. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I had an ALTERNATOR problem right before i was supposed to leave town and mark and his team were able to get me in RIGHT away and get me back on the road within just a few hours. Their RESPONSIVENESS and professionalism was amazing and i would highly recom"
- Ryan H