1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Frequently Asked Questions
How Do I Know If My Shocks Really Need Replacement?
The best approach is to combine what you feel on the road with a professional inspection. If your vehicle bounces excessively, nose-dives during braking, or feels unstable in turns, our ASE-certified technicians can check for leaks, wear, and excessive movement, then explain clearly whether replacement is the right call.
How Long Will Suspension Repairs Usually Take?
Repair time depends on which components need attention and your vehicle’s design. Many shocks or struts services are completed the same day once parts are available. We discuss timing up front, and our complimentary shuttle is available so your day doesn’t have to stop while we work.
Will You Explain Suspension Problems in Simple Terms?
Yes, clear communication is a priority. We describe our findings in everyday language, show you worn parts or photos when we can, and answer questions without pressure. Our goal is for you to feel confident about what your vehicle needs and why.
Do You Handle Struts Installation in Cedar Park, or Only Shocks?
We handle both shocks and struts installation and service. The right component depends on your vehicle’s make and model, and our technicians identify exactly which is needed during the inspection before any work begins.
What Kind of Warranty Do You Offer on Suspension Work?
We back our suspension repairs with an industry-leading warranty on both parts and labor. Specific terms vary by component, so we review the coverage with you before work begins. That way, you know exactly how your investment is protected after you leave.
Can You Check My Suspension During Other Maintenance Visits?
Yes. We can look over key suspension components during regular visits like oil changes or brake inspections. If we spot early signs of wear, we flag them and help you plan next steps. That proactive approach supports long-term safety and helps avoid surprises down the road.
Experience the personal touch of on-site owners and our complimentary shuttle.
Schedule your suspension service online or call (512) 364-0024 to get started.
Your Local Christian Brothers Amenities
FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.