What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How much does a car diagnostic test usually cost?
Pricing for a diagnostic test depends on the time and testing required for your concern. We let you know the diagnostic fee up front and explain what it covers. After testing, we provide a clear estimate for any repairs so you can decide what fits your budget.
How long will my car need to stay for a diagnostic?
Many diagnostics can be completed within a few hours, although time can vary based on the issue and how involved the testing is. When you schedule, we give you a general timeframe and keep you updated. Our shuttle service can help you stay on track while we work.
Do I have to approve repairs right after the diagnostic?
No, you do not have to approve repairs on the spot. We explain our findings, answer your questions, and give you a written estimate. You can choose to move forward immediately or take time to think about your options before deciding.
What if the warning light turns off before my appointment?
A light that goes off can still indicate an issue that the vehicle’s computer has stored. We can usually access that history during your visit. It is still helpful to describe what you saw, and when it happened, so our technicians can match the data to your experience.
Can your team diagnose newer and older vehicle models?
Yes, our ASE-certified technicians work with a wide range of makes, models, and years. We use manufacturer-quality equipment that allows us to communicate with many different vehicle computer systems. If you have questions about a specific vehicle, our team is happy to discuss it with you.
To schedule your car diagnostic Roanoke visit or ask a question, contact us online or call (682) 686-7082.
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FAQs
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Q. "What does computer diagnostics test in my vehicle?"It tests the important components of your vehicle such as brakes, engine, transmission, etc. This allows for an accurate diagnosis of your vehicle and saves time and money for both you and the technician.
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Q. "How long does it take for computer diagnostics to be completed?"Computer diagnostics only take a few minutes to diagnose any problems within your vehicle. However, the time to repair these problems will range. Your local Christian Brothers can perform a diagnosis for you and will be able to give you a time estimate to repair your vehicle.
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Q. "How often do I need a computer diagnostic?"This varies. Whenever you take your car in for scheduled maintenance or if your vehicle is having issues, we will run a diagnostic to determine any issue with your vehicle
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.