What to Expect With a Prescott Valley Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you let me know what my car really needs?
We review our findings with you in clear, simple language before any work begins. After listening to your concerns and inspecting the vehicle, our technicians share what they found with your service advisor, who then explains which components are affected and how that impacts safety, performance, or long-term reliability. We prioritize safety-related items first and let you know which services are urgent and which can often be planned for a future visit. You receive an estimate that outlines the recommended work so you can see what is involved. Our goal is for you to feel informed enough to make a decision that fits your needs and budget.
Can your team help if my car breaks down suddenly?
Yes, we can work with customers who are dealing with sudden breakdowns or urgent issues. If your vehicle stops running or develops a severe problem, you can call our shop and talk with a service advisor about the best way to bring the car in, such as arranging for a tow through your preferred provider. Once the vehicle arrives, we focus on diagnosing the cause so you know what is needed to get back on the road safely. We understand that sudden issues are stressful, so we communicate clearly about what we find and what your options are. Our team aims to make the situation as manageable as possible during an already difficult moment.
What kind of warranty do you offer on repairs?
We back our repair work with an industry-leading warranty that reflects the confidence we have in our technicians and parts. While specific terms can vary by service, the warranty intends to give you peace of mind that we will stand behind the work performed on your vehicle. When you visit our shop, you can ask our advisors to explain how the warranty applies to the services being completed that day. This helps you understand how you are protected after you leave the shop. If you have questions about coverage, our team will walk you through the details before you approve any repairs.
Will you explain costs before you start any work?
Yes, we provide an estimate and seek your approval before starting repair work. After our technicians complete their inspection and diagnostics, we prepare a written estimate that outlines the recommended services and associated costs. Your advisor then reviews this estimate with you, explains what each line item means, and answers any questions you may have. If you decide to move forward, we will proceed with the approved work and keep you informed of any unexpected findings that might affect the plan. This approach helps prevent surprise charges and supports open, straightforward communication about cost.
Can I wait at your shop while my car is serviced?
Yes, you are welcome to wait at our shop while your vehicle is being serviced. We maintain a comfortable, welcoming environment where you can sit, read, work, or simply relax during your visit. If the service will take longer than you prefer to wait, you can also ask about our complimentary shuttle option, which can take you to a nearby destination and bring you back when your car is ready. Our goal is to offer flexibility so you can choose the option that best fits your day. Many guests appreciate having both the choice to stay and the option to leave without worrying about transportation.
How often should I bring my car in for maintenance?
Maintenance intervals depend on your vehicle’s make, model, age, and how you drive, but regular visits are important for preventing larger problems. Your owner’s manual provides manufacturer guidelines, and our team can help interpret those recommendations based on local driving conditions and your habits. For example, frequent short trips, towing, or extensive stop-and-go driving can increase the need for certain services. During your visit, we can work with you to create a maintenance plan that fits both your vehicle and your schedule. The goal is to keep your car reliable and reduce the likelihood of unexpected breakdowns.
Do you work on both older and newer vehicles?
Yes, our team services a wide range of vehicles, from older models that have been on the road for many years to newer cars with advanced systems. Our technicians use up-to-date diagnostic tools that can communicate with modern vehicle computers and read trouble codes accurately. At the same time, they have the experience needed to address issues common in higher mileage vehicles, such as wear on mechanical components and aging electrical parts. If you are unsure whether we can help with your specific car, you can call our shop, and our advisors will be glad to discuss it. We aim to be a trusted resource for car repair that Prescott Valley drivers rely on, no matter what they drive.
Schedule Your Auto Repair Or Service Visit
When you are ready to address a warning light, unusual noise, overdue maintenance, or any other concern, our team at Christian Brothers Automotive Prescott is here to help. We provide thorough inspections, clear explanations, and quality repairs from ASE-certified technicians, all in a welcoming environment that respects your time. Whether you need routine automotive service or help from a car mechanic Prescott Valley residents can trust with a more complex issue, we work to keep your vehicle safe and dependable.
From our values-based approach and transparent communication to our manufacturer-quality equipment and industry-leading warranty, every part of our process is designed with your peace of mind in mind. We invite you to experience the difference of a car mechanic shop that treats you like a neighbor and focuses on long-term vehicle health, not quick fixes.
To schedule your visit or ask a question about auto repair that Valley drivers can feel confident about, contact us online or call (928) 404-0714 today.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.