What to Expect With a Fuel System Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if I need a new fuel pump or just a diagnosis?
The only way to know for sure whether you need a new fuel pump is to start with a proper diagnosis. Many of the symptoms that feel like fuel pump trouble, such as hard starting or stalling, can also be caused by electrical issues, clogged filters, or problems in other systems. When you bring your vehicle to us, we perform tests that measure fuel pressure and delivery, and we check related components before we recommend any major repair.
After our ASE-certified technicians complete their checks, we review the results with you in clear language. If the fuel pump is failing, we explain how we know that and what your options are. If the problem turns out to be something more minor, we explain that as well, so you are not paying for a part you do not need. Our goal is to make sure you feel informed and comfortable before you decide how to move forward.
Is it safe to keep driving if my car is hesitating or stalling?
In many cases, frequent hesitation or stalling can be a sign that it is time to park the vehicle and have it checked, rather than continuing to drive. A car that stalls in traffic or loses power on the highway can put you and others at risk. Ongoing fuel delivery issues may also lead to additional stress on engine components or the catalytic converter, which can increase repair costs later.
If your vehicle only shows a mild symptom occasionally, it might still be drivable for a short period, but it is still wise to schedule diagnostics as soon as you can. If the car is cutting out often or feels unsafe, we usually suggest arranging for a tow instead of driving it in. When you call us, we can talk through what you are experiencing and help you decide the safest way to get the car to our Prattville shop.
How much does fuel pump or injector repair usually cost?
The cost of fuel pump or injector work can vary based on your vehicle's make, model, design, and the exact repair needed. For example, some fuel pumps are more accessible than others, and some vehicles have injectors that are more time-intensive to remove. Part quality, the number of injectors involved, and whether related components need attention all play a role in the final estimate.
We provide an estimate after we diagnose the issue, so you can see the breakdown of parts and labor before any major work begins. During that conversation, we explain what is essential for safety and reliability and where you may have options. Our team is committed to transparent pricing and will not proceed with a costly repair without your approval.
How long will my car be in the shop for fuel system repairs?
The time your vehicle spends in the shop depends on what we find and how your particular vehicle is built. In some cases, diagnostics and a straightforward repair can be completed the same day. In other situations, such as when the fuel tank must be removed or multiple injectors require attention, the work may take longer.
Once we have diagnosed the problem, we will let you know what to expect for timing and keep you updated if anything changes. Our complimentary shuttle service can help you get to work, home, or appointments while we work on your car. We understand that being without a vehicle is disruptive, and we work to plan repairs in a way that fits as smoothly as possible into your schedule.
What kind of parts and warranty do you use for fuel system work?
For fuel system repairs, we use quality parts that are appropriate for your vehicle and meet or closely match original equipment standards. This approach supports reliable operation and helps protect your engine. When we recommend a component, such as a fuel pump or injector, we consider both its performance and its fit for your particular vehicle.
Our fuel system repairs are backed by an industry-leading warranty that reflects our confidence in the parts and workmanship involved. During our conversation about the estimate, we explained how this warranty applies to your repair so you know what is covered. This added protection is one of the ways we work to give you peace of mind when you invest in your vehicle.
Will you explain my options before I decide on a repair?
Yes, explaining your options before any major repair is a key part of how we do business. After we complete diagnostics, we sit down with you to go over what we found in clear terms. We describe which repairs are necessary for safety and reliability, and where there might be different paths based on your budget or long-term plans for the vehicle.
This approach reflects our commitment to transparency and to treating you like a neighbor. We encourage your questions and do not pressure you into deciding on the spot. Our goal is to help you feel confident saying yes or no to any recommended service because you understand exactly what it involves.
Can you help if my car will not start at all?
We regularly work on vehicles that will not start at all, whether the cause is a fuel pump issue, an electrical problem, or something else. If your car will not crank or cranks without starting, we can schedule a time for diagnostics once the vehicle is at our shop. In many cases, that begins with confirming whether the problem is related to fuel delivery, spark, battery, or another system.
If you are unsure how to get your vehicle to us, you can call, and we will discuss practical options, such as coordinating with a towing service. Once the car arrives, our team follows the same careful diagnostic process and keeps you updated on what we find. We understand how frustrating a no-start situation can be, and we work to get clear answers to you as efficiently as possible.
Schedule Fuel System Diagnostics Today
If you have noticed starting trouble, stalling, or loss of power, it is a good time to have your fuel system checked. Addressing these issues early can help you avoid being stranded and may help protect your engine from additional stress. Our team at Christian Brothers Automotive Prattville is ready to perform a thorough inspection and let you know whether a repair, such as fuel pump replacement or injector service, makes sense.
When you schedule with us, you can expect clear communication, honest recommendations, and the support of ASE-certified technicians who treat you like a neighbor. We work to make your visit as convenient as possible, with a welcoming atmosphere, complimentary shuttle service, and an industry-leading warranty that backs our fuel system repairs.
To schedule your fuel system diagnostics or talk with our team about your symptoms, contact us online or call (334) 589-5978.
FAQs
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Q. "Why is my engine making bucking sounds when I drive?"The fuel system is a good place to investigate first whenever your engine starts to give you problems. The two most common issues we see are clogged fuel filters and damaged fuel pumps. Both of these will harm your engine if not taken care of promptly.
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Q. "What are fuel filters?"Fuel injectors are easily clogged due to their small openings. They are susceptible to the dirt particles that your car drives through on the road. It’s important that the fuel remains clean and free of dirt so that it can be easily sent to the engine. The fuel filters ensure the fuel is protected from dirt. Typically, filters are made from a paper material that is thrown away and replaced when it becomes too dirty or worn out. Sometimes, cars will have filters that use a mesh material. These can be washed and then put back in the vehicle.
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Q. "How do fuel filters affect the fuel pump?"Clogged fuel filters make it hard for the fuel pump to deliver gas to the engine. If the filter is blocked with dirt, the pump has to work a lot harder to pump the fuel. This will cause it to wear out and unable to perform over time.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.