What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
Is it safe to keep driving with bad shocks?
Driving with worn shocks or struts can reduce stability, increase stopping distance, and affect control in emergencies. Some situations are more urgent than others, depending on how severe the wear is. We can inspect your vehicle, explain the risks, and help you decide what timing makes sense for repairs.
How long does a suspension inspection take?
A typical suspension inspection often fits within a standard service appointment, although exact timing depends on vehicle design and what we find. Our team lets you know what to expect when you schedule and keeps you updated during the visit so you can plan your day comfortably.
What kind of parts do you use for shocks and struts?
We use manufacturer-quality equipment and parts that are appropriate for your specific vehicle. Our goal is to match or improve the original ride and handling while supporting long-term durability. During the estimate, we explain the parts being installed so you know exactly what is going on in your car.
How does your warranty on suspension repairs work?
Our suspension repairs and replacements are backed by an industry-leading warranty that reflects our confidence in the work we perform. Specific coverage details are reviewed with you before and after service. This warranty offers added peace of mind as you drive, knowing your investment is protected.
Will you explain my options before doing any work?
Yes, we review our inspection findings and explain your options before any suspension work begins. You receive a clear, written estimate and the chance to ask questions. Our team is committed to transparency and education so you can choose what is best for your vehicle and budget.
Restore the smooth ride you deserve. Book your shocks and struts service or call (512) 605-1724 to eliminate uncomfortable bounces and vibrations.
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.