What to Expect With a VW Services Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
Do I have to go to the dealer for Volkswagen repairs?
You do not have to visit the dealer for most Volkswagen repairs or maintenance. Our ASE-certified technicians use manufacturer-quality equipment and follow industry-standard procedures. We also back our work with a strong warranty, which provides protection for the repairs we perform.
How do you explain what my Volkswagen needs?
We explain our findings in clear, everyday language and avoid unnecessary jargon. After we inspect your vehicle, we review what we saw, why it matters, and the options available. You are encouraged to ask questions so you can feel confident in any decisions you make.
What kind of warranty do you offer on repairs?
Our repairs are covered by a strong warranty that reflects our confidence in the quality of our work. Specific terms can vary by service type, and our team will explain the details with your estimate. This coverage provides added peace of mind after you approve a repair.
Can I get a ride while my Volkswagen is in the shop?
We offer a complimentary shuttle service for many appointments, which can help you reach work, school, or home while we service your vehicle. Availability can depend on scheduling and timing, so our team will review options with you when you book your visit.
How long will a typical Volkswagen service take?
Service time depends on what your Volkswagen needs and on parts availability. Routine maintenance visits are often completed within the same day, while larger repairs can take longer. We provide time estimates up front and keep you updated if anything changes during the process.
When you are ready to schedule service or talk through a concern about your Volkswagen, our team is here to help you make an informed decision and keep your vehicle ready for daily life.
Call (763) 878-6256 or contact us online to schedule your visit today.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Thank you so very much for the car repair (transmission shift linkage), which was done in a very timely manner at the initially agreed upon price, in spite of the fact that some unforeseen challenges arose in the repair. Your willingness to work with me on"
- Max