What to Expect With a Fuel System Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if my fuel pump needs to be replaced?
Common symptoms include your vehicle being hard to start, stalling often, losing power when accelerating, or making a high-pitched noise near the fuel tank. Because other problems can present similarly, our ASE-certified technicians use advanced diagnostics and digital inspections—complete with photos—to pinpoint the root cause, so you’ll never pay for unnecessary repairs.
How long does a fuel pump replacement take?
Most fuel pump replacements take from a half-day to a full day, depending upon your vehicle and our workload. As soon as we inspect your car, we’ll provide a realistic schedule. We also offer a complimentary shuttle in Indian Trail, so you don’t have to rearrange your day while service is ongoing.
What is included in your fuel pump warranty?
You’re covered with our 3-year/36,000-mile Nice Difference® Warranty, which applies to all parts and labor for your fuel pump replacement. This warranty ensures you can get any problems resolved at our shop in Indian Trail for no extra cost if an issue arises within the coverage period. We review the details with you before starting repairs, so your expectations are clear.
Do you offer transparent pricing?
Absolutely. Each customer receives a detailed digital inspection report, including photos, and a clear, itemized estimate before any work begins. You approve repairs up front—there are no surprise costs or hidden charges. That way, you can feel confident about every decision you make regarding your vehicle's care.
What makes your shop different from other auto repair providers in Indian Trail?
Our shop sets itself apart by combining ASE-certified expertise, genuine neighborly service, and a strong local presence. You'll receive honest recommendations, detailed explanations, and comfort amenities like a free shuttle and a relaxing lounge. Choosing us means choosing a team that cares for both your vehicle and your trust.
Can I wait onsite while my vehicle is serviced?
Yes, our customer lounge is designed for your comfort, offering complimentary Wi-Fi and refreshments. If you’d rather not wait onsite, our local shuttle will take you wherever you need to go in Indian Trail and return you when your car is ready. In both cases, you'll receive regular updates so you always know your vehicle’s status.
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FAQs
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Q. "Why is my engine making bucking sounds when I drive?"The fuel system is a good place to investigate first whenever your engine starts to give you problems. The two most common issues we see are clogged fuel filters and damaged fuel pumps. Both of these will harm your engine if not taken care of promptly.
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Q. "What are fuel filters?"Fuel injectors are easily clogged due to their small openings. They are susceptible to the dirt particles that your car drives through on the road. It’s important that the fuel remains clean and free of dirt so that it can be easily sent to the engine. The fuel filters ensure the fuel is protected from dirt. Typically, filters are made from a paper material that is thrown away and replaced when it becomes too dirty or worn out. Sometimes, cars will have filters that use a mesh material. These can be washed and then put back in the vehicle.
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Q. "How do fuel filters affect the fuel pump?"Clogged fuel filters make it hard for the fuel pump to deliver gas to the engine. If the filter is blocked with dirt, the pump has to work a lot harder to pump the fuel. This will cause it to wear out and unable to perform over time.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.