What to Expect With a Oil & Filter Change Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How Long Will My Oil Change Take?
Most oil changes are completed within a short visit, although timing can vary with your vehicle and our schedule. When you book, we provide an estimated time and keep you updated. Our shuttle and waiting area options help you choose what works best for your day.
Will You Try To Sell Me Extra Repairs?
We work hard to avoid pressure and confusion. If we see something that needs attention, we explain what we found, why it matters, and what your options are. You choose what to approve, and our team respects your decision without pushy sales tactics.
What Kind Of Oil Will You Use In My Car?
We match the oil to your vehicle’s specifications, using quality products that meet or exceed manufacturer guidelines. Our technicians review your make, model, and mileage, then explain the recommended oil type in plain language so you know exactly what is going into your engine.
Can I Wait At Your Shop During My Oil Change?
Yes, many guests choose to wait with us. Our lobby offers a comfortable place to sit while we complete your service. If waiting is not convenient, our complimentary shuttle can take you to nearby destinations and bring you back when your vehicle is ready.
Do You Offer A Warranty On Your Services?
We back our work with an industry-leading warranty that reflects the care we put into every repair and maintenance visit. Our team can explain the details for your specific service, so you leave with clear information and added peace of mind about your vehicle.
Schedule Your Next Oil Service Today
If you are ready to plan your next oil service, our team at Christian Brothers Automotive Hamilton Mill is here to help. We strive to make scheduling simple, explain your options clearly, and complete your visit with the care you expect from a neighbor in Buford.
Whether you are due for routine maintenance or simply want a shop you can trust going forward, we are glad to talk through your questions and find a time that works. Reach out today and let our ASE-certified technicians help you keep your vehicle running smoothly.
Call (770) 525-7448 or contact us online to schedule your appointment.
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FAQs
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Q. "What happens if I wait too long for an oil change?"Your oil helps lubricate and absorb heat within your engine. If you wait too long to get an oil change, your engine will eventually have severe and costly issues. Luckily oil changes are relatively inexpensive and have a quick service time. Click here to learn more about the consequences of not replacing your vehicle's oil.
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Q. "What type of oil should I get for my vehicle?"This depends on what vehicle you drive. Each type has its own benefits such as life expectancy or price. If you are unsure what type of oil is right for your car, we can help you determine the best option for you.
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Q. "How much oil does my vehicle require?"Most vehicles hold between 5 and 8 quarts, but it largely depends on the size of your engine.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.