What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How much does a car diagnostic usually cost?
Pricing for a diagnostic varies by vehicle and the complexity of the concern. We explain costs up front before we begin, and we review what is included so you know the value you are receiving. Our goal is to provide clear answers first, then help you plan any repairs.
How long will my diagnostic appointment take?
Many diagnostics can be completed the same day, although some complex issues may require more time. We give you a time estimate when you schedule and keep you updated if that changes. You are welcome to wait in our lobby, or you can use our complimentary shuttle service.
Will you explain the diagnostic results in plain language?
Yes, explaining results clearly is a key part of how we serve our guests. Our technicians and service team review findings in everyday terms and connect each recommendation to what it means for your vehicle. You can ask as many questions as you like until you feel comfortable.
Can a diagnostic test find every problem with my car?
A diagnostic test is a powerful tool, but it is not magic. It points us toward systems that need attention and, combined with inspection and test drives, helps us identify most issues. Some intermittent or developing problems may require follow-up visits as new symptoms appear.
Do I have to do repairs right after the diagnostic?
No, you are in control of what happens next. After we review your results, we prioritize items based on safety and urgency and provide written estimates. You can choose to approve some, all, or none of the work right away, and our team can help you plan future visits.
Schedule Your Diagnostic Today
If your vehicle is acting differently, ignoring the signs rarely makes things better. A thorough car diagnostic with our team gives you clear information, so you can decide your next steps with confidence. You gain the benefit of trained technicians, advanced equipment, and honest guidance rooted in caring for our neighbors here.
When you schedule with Christian Brothers Automotive Goodyear, you can expect a welcoming environment, convenient options like our complimentary shuttle, and repair recommendations that are tied directly to what we find. Whether you live or work in the Goodyear area, we are ready to help you understand what your vehicle is trying to tell you.
To schedule your diagnostic or ask a question, contact us online or call (623) 632-0425.
Your Local Christian Brothers Amenities
FAQs
-
Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
-
Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
-
Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
-
Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.