What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if my shocks are bad?
Shocks may be worn if your vehicle keeps bouncing after bumps, nose dives when braking, or feels unstable in turns. Uneven tire wear and new clunking noises can also signal problems. Our technicians can inspect your suspension and explain whether shocks service or other work is recommended.
Is it safe to keep driving with worn struts?
Driving with worn struts can reduce stability, increase stopping distance, and lead to faster tire wear. In some cases, you can still drive short distances, but it may not be ideal for safety. We suggest an inspection so we can assess the condition and review options with you.
How long does suspension repair usually take?
Many suspension repairs can be completed the same day, depending on parts availability and the extent of work. Simple component replacements are often quicker than larger jobs involving multiple corners. When you schedule, our team can provide a time estimate and discuss shuttle options if needed.
Will you explain suspension issues in simple terms?
Yes. We believe you should fully understand what is happening with your vehicle. Our team explains suspension concerns in everyday language, shows you worn parts when possible, and answers questions without technical jargon. We want you to feel comfortable with any decision you make about repairs.
What warranty do you offer on shocks and struts?
We offer a strong warranty on eligible shocks and struts work performed at our shop. The specific terms depend on the parts and services used, and our team will review those details with you before you approve any repairs. This warranty is intended to give you added peace of mind.
Schedule your comprehensive suspension online or call (940) 283-6649 now!
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I will not take my car anywhere else!! A shout out to Brandon, Kyle, and Alex for always providing such family friendly service full of kindness honesty, and integrity. You set the example for everyone else in the company to treat each guest as if they wer"
- Elizabeth