What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How soon can I get a car diagnostic here in Concord?
Most of the time, our Concord location can offer same-day or next-day diagnostic appointments. During busy times—such as holiday periods or when local events increase demand—appointments may fill up sooner. We recommend calling or requesting an appointment online so we can find a time that works for your schedule. Our team always aims to get you answers as quickly as possible.
Will you explain my car diagnostic results in language I understand?
Yes, always. It is important to us that our clients in Concord leave with a full understanding of what their car diagnostic check revealed. We review the results with you in plain language, answer all your questions, and make sure you know what each finding means before you decide on the next steps. Our approachable style is one reason so many local drivers return for all types of vehicle diagnostic needs.
Can your diagnostic test find every issue with my vehicle?
Our computerized tests and hands-on inspections catch the most common problems found in today’s vehicles. Sometimes, rare or intermittent issues might not show up right away, and additional evaluation could be needed. If there is something more complex, we explain what might be happening and suggest next steps based on our findings. We work to provide the most complete diagnosis possible, and we always share our process and results transparently.
Are there extra charges after the diagnostic check?
At our Concord shop, you get upfront pricing for your car diagnostic test. If further repairs are needed based on your results, our team always discusses costs and options before starting any work. You are never pressured or surprised by hidden fees. We know our clients trust us for this honesty and transparency in everything we do.
What kinds of vehicles do you service at your Concord location?
We work on most cars, SUVs, and light trucks—both domestic and import—commonly seen around Concord. Our team has experience with vehicles of all types and ages. If you want to know whether we can handle a specific make or model, just reach out, and we will let you know what is possible.
Is my diagnostic or repair covered by any warranty?
Yes. For qualifying repairs performed at our Concord shop after your diagnostic, you receive a nationwide warranty. This means your coverage extends even if you drive outside Concord. We review the warranty details with you before you leave, so you feel confident in your protection and know what to expect going forward.
Ready for Answers? Book Your Diagnostic Check in Concord
If you have dashboard lights, strange noises, or unexplained issues, delaying a car diagnostic check in Concord can lead to bigger problems over time. At Christian Brothers Automotive Concord Coddle Creek, we offer prompt and accurate vehicle diagnostic tests, delivering honest information that helps you make the best choices for your car.
Booking a diagnostic test with our Concord team is simple—call, schedule online, or stop by to ask questions before your appointment. We aim to make the entire process clear, pressure-free, and centered around your needs.
Call us at (980) 372-7213 or schedule online your car diagnostic check in Concord.
Your Local Christian Brothers Amenities
FAQs
-
Q. "What does computer diagnostics test in my vehicle?"It tests the important components of your vehicle such as brakes, engine, transmission, etc. This allows for an accurate diagnosis of your vehicle and saves time and money for both you and the technician.
-
Q. "How long does it take for computer diagnostics to be completed?"Computer diagnostics only take a few minutes to diagnose any problems within your vehicle. However, the time to repair these problems will range. Your local Christian Brothers can perform a diagnosis for you and will be able to give you a time estimate to repair your vehicle.
-
Q. "How often do I need a computer diagnostic?"This varies. Whenever you take your car in for scheduled maintenance or if your vehicle is having issues, we will run a diagnostic to determine any issue with your vehicle
-
Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.