What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How Often Should Shocks Be Replaced?
While shocks do not require frequent replacement, it is generally recommended to have them inspected periodically, such as every 50,000 miles. However, the ideal interval can vary based on driving habits and local Kentucky road conditions. If you notice any symptoms like excessive bouncing or uneven tire wear, it is wise to have them checked sooner. Regular inspections at Christian Brothers Automotive Brannon Crossing can help detect issues early and support the safety and longevity of your vehicle.
What Are the Benefits of Timely Suspension Service?
Timely service of your vehicle's suspension can improve your driving experience by providing better handling, a smoother ride, and more consistent braking performance. Additionally, it helps reduce wear and tear on other vehicle components, which might otherwise result in more costly repairs over time. At Christian Brothers Automotive Brannon Crossing, we work to ensure our Nicholasville customers receive careful and timely suspension service to make the most of these benefits.
Can I Drive with Bad Shocks?
Driving with worn shocks is generally unsafe, as it can compromise control and increase stopping distances. It can also contribute to additional damage to tires and other suspension components. If you suspect an issue with your shocks, it is best to seek professional service promptly. Our team at Christian Brothers Automotive Brannon Crossing prioritizes your safety and is ready to address your shocks service needs.
What Is the Shocks Service Process?
Our shocks service process includes a thorough inspection of your vehicle's suspension system, diagnosing any potential issues, and providing a clear explanation of recommended repairs. We then utilize quality parts to replace worn shocks and confirm that everything is functioning correctly. Our team maintains open communication and support throughout the process, so you can drive away feeling confident in the safety and performance of your vehicle.
What is the difference between shocks and struts?
While both serve to dampen road impacts, a shock is a standalone component, whereas a strut is a structural part of the suspension that supports the vehicle's weight. Many modern vehicles use a combination of both, and our technicians are skilled in identifying the specific needs of your vehicle's unique configuration.
Why are my tires wearing out so quickly?
Premature or uneven tire wear is almost always a sign of a suspension or alignment problem. If your shocks are worn, the tire "bounces" on the road, creating cupped wear patterns; if your alignment is off, the tire "drags," scrubbing off the tread. A professional suspension inspection identifies the root cause to save your tires.
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Wow! I am so impressed with their service. and when i explained that i had a significant medical appointment, they went out of their way to complete the master cylinder replacement on my car. they are so courteous! I won't be going anywhere else!"
- Mary T