What to Expect With a Mercedes Services Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
Can your team work on all Mercedes models?
Yes, our technicians routinely service a wide range of Mercedes models and years. We use diagnostic equipment and service information that support modern vehicles, and we apply the same careful process to every car. If you have questions about a specific model, we can discuss that when you call.
Do you use parts that meet Mercedes standards?
We use parts that meet or exceed manufacturer quality standards for the services we provide. Our goal is to support the performance and durability you expect from your vehicle. If there are options for different part types, we explain those choices and help you decide what fits your needs and budget.
How will you explain what my Mercedes needs?
We review our inspection findings with you in plain language before any work begins. Our team separates urgent safety items from maintenance that can be scheduled later, then provides a written estimate. You are encouraged to ask questions, and we will not proceed until you are comfortable with the plan.
What kind of warranty do you offer on repairs?
We provide an industry-leading warranty on qualifying repairs, which reflects how strongly we stand behind our workmanship. The specific coverage can vary by service, so we explain the details when we prepare your estimate. Our goal is to give you confidence in the repairs performed on your vehicle.
Can I get a ride while my Mercedes is in your shop?
For many appointments, we offer a complimentary shuttle service within a reasonable distance of our shop. This helps you keep up with work, school, or errands while we take care of your vehicle. When you schedule, we can let you know what transportation options are available for your visit.
Schedule Mercedes Service With Our Team
If your Mercedes needs attention, we are here to make the process clear and manageable. When you contact Christian Brothers Automotive Apex, we will listen to your concerns, explain your options, and help you choose a time that fits your schedule. Our team will work carefully so you can get back on the road with confidence.
By pairing ASE-certified technicians with manufacturer-quality equipment, an industry-leading warranty, and a values-driven approach, we strive to offer a level of care that gives you real peace of mind. Whether you need routine service or more in-depth work, we are ready to help you plan the next step.
To schedule an appointment or ask a question, contact us online or call (984) 231-8575.
Your Local Christian Brothers Amenities
FAQs
-
Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
-
Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
-
Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
-
Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
-
Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
-
Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
-
"Today i had some concerns with my vehicle after being quoted a few thousand dollars for repair work at a dealership. First i called into the apex location and was PLEASANTLY surprised at the transparency your staff provided me. I asked for the cost and was"
- Caleb