What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How long will my car diagnostic take?
Most car diagnostics at our Tyler location take between one and two hours. The exact time varies based on your vehicle and the complexity of the issue. We keep you updated throughout your visit and offer a comfortable waiting area or complimentary shuttle if you have other appointments. Our team always provides a time estimate before we begin, and if additional checks are suggested, we explain why and what to expect.
Will you explain the findings in language I can understand?
Yes, absolutely. A core part of our service is making sure you fully understand your vehicle’s condition. After diagnostics, our team reviews the results with you in straightforward, everyday language, avoiding technical jargon. We encourage your questions and will keep explaining until you feel confident about your options. Our goal is to empower—not overwhelm—you with information.
Can I wait while you run diagnostics?
Yes, you can wait in our comfortable customer lounge during your car’s diagnostic service. We offer free Wi-Fi and refreshments to help you relax. If you have other commitments, our complimentary shuttle covers the Tyler area. Many customers appreciate the option to choose whichever is most convenient for them that day.
How do I know the repairs you recommend are really needed?
We support honest communication every step of the way. After our diagnostics are complete, we walk you through the findings and show you why repairs may be recommended. Every piece of advice is based on data from your vehicle, never from a push for unnecessary services. You remain in control, and our team answers any questions you have before you decide. Our industry-leading warranty gives additional confidence if you approve repairs with us.
Are your diagnostics covered by a warranty?
Yes, our diagnostics are part of an industry-leading warranty that applies to qualifying repairs made as a result of our assessments. We are proud to stand behind our work and want you to feel protected long after your visit. When diagnostics lead to repairs at our Tyler shop, you receive full warranty documentation. If you have questions about coverage, we are happy to clarify the details for you.
What car issues are common in Tyler this time of year?
Hot weather in Tyler often leads to battery failures and air conditioning trouble. We also see an increase in brake and suspension concerns due to road construction or rough surfaces in the summer months. By scheduling diagnostics early, you can prevent these problems from escalating. Our team focuses on the issues that affect Tyler drivers most, so you get proactive care.
How do I make an appointment for a diagnostic service?
You have several easy ways to set up a car diagnostic with us. We offer flexible appointments and strive to make the process simple and convenient for your schedule.
Call (903) 400-5968 or schedule online through our website, or stop by our shop in Tyler.
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FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.