What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How Long Does A Car Diagnostic Test Usually Take?
Most diagnostic appointments take between one and two hours, depending on the issue and how many systems need to be checked. Some complex concerns may require additional testing time. We explain expected timing when you schedule and keep you updated if we need more time to complete accurate testing.
Will You Explain The Diagnostic Results In Simple Terms?
Yes. Our team reviews diagnostic results with you in plain language, not technical jargon. We explain what the codes mean, how they relate to your symptoms, and what your options are. You can ask questions at any point, and we want you to feel comfortable with every decision.
Do I Have To Approve Repairs Right After The Diagnostic?
No. We present our findings and recommendations, and then you decide what to do next. We can prioritize repairs based on safety and urgency so you understand what is most important. If you need time to think or plan, we respect that and remain available to answer follow-up questions.
Can I Wait At Your Shop During The Diagnostic?
In many cases, yes. We offer a welcoming, comfortable waiting area where you can relax while we perform the diagnostic. If you prefer not to wait, you can ask about our complimentary shuttle service, which may be available to help you continue your day while we work.
Is It Safe To Keep Driving With A Warning Light On?
It depends on the light and how your vehicle is behaving. Some lights indicate conditions that can damage your engine or affect safety if ignored. If a light is flashing, or the car feels different, it is best to reduce driving and schedule a diagnostic as soon as you can.
Schedule your car diagnostic test online or call (928) 404-0714 today!
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FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.