1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Frequently Asked Questions
Can You Work on My Specific European Brand?
Yes, and we’re happy to discuss your specific vehicle. Our ASE-certified technicians and manufacturer-quality equipment allow us to service a wide range of European makes. When you call, we can confirm the details and talk through how we’d approach your car.
How Do Your Services Compare to a Dealership?
We use manufacturer-quality equipment, follow careful service procedures, and back our work with the Nice Difference warranty, all in a more personal setting than you’ll find at a dealership. Many customers appreciate the DVI process, which sends photos and videos of findings directly to their phone, and the fact that nothing moves forward without their approval.
Will You Explain What My Car Needs in Simple Terms?
We explain what we found, why a service is recommended, and what can wait. You can ask questions at any point, and we don’t move forward until we have your approval.
What Is the Digital Vehicle Inspection?
The Digital Vehicle Inspection (DVI) is a documented evaluation that sends photos and videos of your vehicle’s condition directly to your phone by text. You can see exactly what our technicians found before we discuss any recommendations, so every decision is based on evidence you can review yourself rather than a verbal description alone.
How Long Will My European Car Service Take?
It depends on the type of service and what we find during inspection. Routine maintenance often fits comfortably within a workday, while complex diagnostic or repair work can take longer. We discuss timing up front, keep you updated throughout, and our complimentary shuttle is available to help you manage your schedule while we work.
What Warranty Do You Offer on Repairs?
We back our work with the Nice Difference warranty, which covers parts and labor for 3 years or 36,000 miles, whichever limit occurs last. That last detail is worth noting: most shop warranties expire at whichever of two limits arrives first, so this coverage is structured to work in your favor. We review the terms before repairs begin so you know exactly what’s covered, and the warranty is honored at all Christian Brothers Automotive locations nationwide.
Schedule your car maintenance appointment online or call (972) 471-9642 to start.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.