What to Expect With a Wylie Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you decide which repairs I really need?
We start by identifying what affects your safety or could lead to immediate failure, then we separate those items from maintenance or cosmetic concerns. Our team explains each recommendation in plain language, so you can decide what to approve today and what to plan for later.
Can I wait in your lobby or get a ride?
Yes, you can usually choose either option. Many guests relax in our comfortable lobby while we work, and others use our complimentary shuttle to get around town. We discuss timing with you at check-in so you can decide what fits your schedule best.
How does your warranty on repairs work?
We offer an industry-leading warranty on many repairs, which is our way of showing confidence in our workmanship and parts. Specific coverage can vary by service, so our team explains the details before work begins. That way, you know how you are protected when you leave.
Will you explain my options in plain language?
Clear communication is a priority for us. Our service staff and technicians describe what we see on your vehicle using everyday terms, and we welcome your questions. We want you to feel comfortable with every decision you make about your auto repair in Wylie.
How quickly can you look at my car?
Availability can vary based on the day and the type of concern, but we work to see vehicles as promptly as possible. When you contact us, we discuss your situation and scheduling options. Our goal is to balance thorough inspections with timely service for every guest.
Schedule Your Visit With Our Team
If your vehicle is showing signs of trouble or it is simply time for routine service, we are ready to help. You can reach out to our team, discuss what you are experiencing, and set up a visit at a time that works for you.
When you choose Christian Brothers Automotive Murphy, you are choosing an auto repair shop Wylie drivers can turn to for honest guidance, careful work, and a focus on long-term vehicle health. From our ASE-certified technicians to our warranty coverage and shuttle service, we work to make caring for your car as straightforward and convenient as possible.
Call (972) 535-5785 or contact us online to schedule your appointment today.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I have been a loyal customer of Christian Brothers Murphy TX, because of the staff and the exceptional service provided. They have always taken the time to explain the results of their mechanic’s findings and they work with me on reasonable repair co"
- John Dixon