Our Suspension Diagnostic & Repair Process
The process begins when you schedule an appointment. Our ASE-certified technicians then perform diagnostics and inspect the suspension system for worn or damaged components.
After the inspection, we text you a Digital Vehicle Inspection Report with pictures or videos. A service advisor reviews the findings, explains the recommended work in clear terms, and answers your questions before you decide how to proceed.
No work is performed without your permission. Once you approve a repair, we complete or schedule it based on parts availability and your availability. We also provide practical vehicle upkeep advice following service.
Start with a suspension appointment: call us at (972) 535-5785 or learn more online.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Suspension Repairs Based on Your Vehicle’s Needs
We assess each vehicle individually to identify the suspension components that need attention. Available services include:
- Shock & Strut Replacement: Shocks and struts control movement after bumps and help the tires maintain consistent contact with the road.
- Alignment Adjustments: Alignment service addresses wheel positioning that contributes to pulling or uneven tread wear.
- Ball Joint & Bushing Inspections: These inspections identify wear in components that support controlled suspension movement.
The inspection identifies the components and repairs your vehicle needs, and you receive the findings before authorizing work.
Warranty Coverage & Conveniences During Service
Christian Brothers Automotive Murphy is independently owned and operated by Aaron Tharp, who’s on-site to provide personal accountability. The location is also recognized as a AAA Approved Auto Repair facility.
The CBA 3 year/36,000 Mile Nice Difference Warranty is honored at Christian Brothers Automotive Murphy locations nationwide, regardless of where the original work was performed. We also work with all major extended warranty providers.
Free Shuttle Service helps you continue with your day while your vehicle is being serviced. If you choose to wait at the shop, Free Wifi is available for your convenience.
How Suspension & Steering Components Work Together
A suspension inspection can extend beyond shocks, struts, ball joints, and bushings. Several connected components influence how the wheels move and how steering input reaches the road.
- Control Arms: These components connect the wheel assembly to the vehicle structure and guide wheel movement through the suspension’s range of travel.
- Tie Rods: Tie rods connect steering components to the wheels and transfer steering input.
- Sway Bar Links: These links connect the sway bar to the suspension.
An anti-roll bar, also called a sway bar or stabilizer bar, connects the suspension on both sides of the vehicle. It reduces body roll during cornering and as the vehicle travels over road irregularities. An inspection is necessary to determine which component is responsible for a particular symptom.
Signs Your Suspension Needs an Inspection
Changes in how your vehicle rides, steers, or tracks can indicate a suspension concern. Watch for these observable warning signs:
- Clunking or other unusual noises when driving over bumps.
- Repeated bouncing after the vehicle passes over a bump.
- Pulling to one side while driving.
- Uneven or premature tire wear.
- A rougher ride or reduced stability through turns.
These symptoms can have more than one cause. Our ASE-certified technicians diagnose the concern and document what they find before recommending suspension repair in Murphy.
Alignment Checks & Suspension Repair Timing
Suspension repairs that affect wheel positioning warrant an alignment assessment. Pulling to one side and uneven tire wear can also point to alignment or suspension concerns. We provide Alignment Adjustments when the inspection findings show that service is needed.
Repair timing depends on the diagnosed issue, your vehicle’s configuration, required parts, and service scheduling. Approved work is completed or scheduled according to parts availability and your availability. Free Shuttle Service is available while your vehicle is being serviced.
Schedule a Suspension Inspection in Murphy
Schedule an appointment to receive a documented inspection and a clear explanation of any recommended work. You can review the findings before authorizing a repair.
Call us at (972) 535-5785 to arrange your suspension appointment, or learn more online.
Frequently Asked Questions
Routine inspections give our technicians an opportunity to identify wear before it causes more noticeable changes in ride or handling.
How Often Should My Suspension Be Inspected?
We recommend having your suspension system inspected once a year or every 12,000 miles as part of regularly scheduled maintenance.
An earlier inspection is appropriate if you notice pulling, repeated bouncing, unusual noises, uneven tread wear, or reduced stability.
Your Local Christian Brothers Amenities
FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I have been a loyal customer of Christian Brothers Murphy TX, because of the staff and the exceptional service provided. They have always taken the time to explain the results of their mechanic’s findings and they work with me on reasonable repair co"
- John Dixon