What to Expect With a Plano Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you make sure I am not overcharged?
We discuss our findings and recommendations with you before any work begins. You receive an explanation of what is needed and why, along with estimated costs, so you can approve only what you are comfortable with. Our goal is to prevent surprises and to keep pricing clear.
Will you explain repairs in terms I can understand?
Yes. We take time to describe issues and solutions in everyday language. If a term is unfamiliar, we explain it and relate it to how your car drives or how safe it is to use. You can ask as many questions as you like before making decisions.
Can I get a ride while my car is in the shop?
For many visits, we offer a complimentary shuttle service to help you get to work, home, or other nearby destinations. Availability can depend on scheduling and timing, so we recommend asking when you set your appointment. We aim to reduce disruption to your day.
What kind of warranty do you offer on repairs?
We back our work with an industry-leading warranty that reflects our confidence in our technicians and the parts we use. Specific coverage details can vary, so our team will review what applies to your repair before you approve any work. This helps you understand your protection.
How long will my appointment usually take?
Timing depends on the type of service and what we find during inspection. Routine maintenance often takes less time than complex diagnostics or larger repairs. When you schedule, we provide a general timeframe and update you if anything changes, so you can plan around your day.
Schedule Your Visit With Our Team
When your vehicle needs attention, you deserve clear answers, respectful service, and reliable automotive repair from people who care about you and your safety. At Christian Brothers Automotive Murphy, we work to make each visit straightforward, from the first conversation to the moment you drive away.
Our ASE-certified technicians, strong warranty, and neighbor-focused approach are all in place to support you, not just your car. Whether you need routine work or help with a new issue, contacting us is an easy next step toward a solution you can feel good about.
Call (972) 535-5785 or contact us online to schedule your appointment today.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I have been a loyal customer of Christian Brothers Murphy TX, because of the staff and the exceptional service provided. They have always taken the time to explain the results of their mechanic’s findings and they work with me on reasonable repair co"
- John Dixon