What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if I need a shocks or struts service?
Look for persistent bumps, leaning on turns, or unfamiliar noises when you drive. Oil leaking near the shocks or struts and uneven tire wear can also be warning signs. Even if issues are subtle, let our ASE-certified technicians check your vehicle. Early attention keeps repairs simpler and more manageable.
What happens when I bring my car in for suspension repair?
We listen to your concerns first, then perform a complete suspension check. After our review, we explain everything we find and give you a written estimate. Only when you approve do we begin repairs. Throughout, we keep you updated and can offer shuttle service if needed for your convenience.
Are parts and labor for shocks or struts installations covered by a warranty?
Most shocks and struts installation services include a warranty on both the parts and labor. Details depend on your part selection, which our team will explain so you feel clear and protected. Warranty support offers peace of mind after your vehicle leaves our shop.
How long do typical suspension services take?
Many standard shocks and struts services are completed the same day. If repairs are more involved or require special parts, we will let you know the estimated timeline. Our goal is to keep you informed, and our waiting area and shuttle can help your day go smoothly.
Can your team handle specific makes and models?
Yes, our ASE-certified technicians have experience with a range of makes and models—from sedans and SUVs to trucks and imports. If your vehicle has unique requirements, just tell us. We tailor service to suit your specific needs.
Is it safe to keep driving if my ride feels bumpy or loose?
It is not recommended to keep driving with noticeable suspension issues. Weakened shocks or struts make handling unpredictable and increase stopping distance—especially in Lubbock traffic. To protect yourself, schedule an inspection at the first sign of trouble so we can advise you on the safest next steps.
Book Reliable Shocks & Suspension Service in Lubbock Today
When your car’s comfort or safety is a priority, you want clear answers and reliable repairs. With Christian Brothers Automotive Lubbock, you receive a transparent process, skilled diagnostics, and warranty-backed work. Scheduling is simple, and our team is available to answer your questions every step of the way.
Choose us for honest suspension repair in Lubbock, and experience trustworthy service from local professionals. Our team helps ensure your vehicle is safe and smooth for every drive.
Ready to get your car back to its best? Schedule your shocks service in Lubbock by calling (806) 484-1701 or online today.
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Larry, WITH CHRISTIAN BROTHERS, replaced the dead battery in my truck. He noticed my tires were low and aired them up before I could even ask. He also went out of his way to check the fluids in the truck. He did all of this with a positive attitude. He was"
- Jennifer Wall