What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
What happens during a car diagnostic test?
During a diagnostic visit, we connect professional equipment to your vehicle’s computer, review any stored codes, and compare that data with the symptoms you describe. Our technicians then perform targeted checks to confirm the cause and prepare a clear explanation and estimate before you decide on any repairs.
How long will my diagnostic check take?
Most diagnostic evaluations take anywhere from a short visit to a few hours, depending on how complex or intermittent the issue is. When you arrive, our team discusses timing with you, keeps you updated, and can often provide a shuttle so you can continue your day while we work.
Will you start repairs before talking to me?
No, we review findings and estimates with you before any repair work begins. After we complete your diagnostic evaluation, we explain what we found, outline recommended options, and answer your questions. You choose how to move forward, and we only proceed with the repairs you approve.
Is it safe to drive with my warning light on?
Some warning lights indicate minor issues, while others can signal conditions that may damage your vehicle or affect safety. If a light is flashing or your car feels different, we encourage you to contact us promptly. We can advise you based on your description and help you plan a diagnostic visit.
Can your team explain results in simple terms?
Yes, clear communication is a core part of how we serve customers. Our technicians and service staff explain diagnostic results in everyday language, not technical jargon. We take time to answer questions so you understand what is happening with your car and feel comfortable with any decisions you make.
Experience honest answers from a neighborly team. Schedule your diagnostic online or call (678) 563-1315 for clear, transparent results.
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FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.