What to Expect With Engine Services
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Frequently driving your car with little fuel can harm your engine over time because the gasoline at the bottom of your tank is usually the dirtiest. When this part is used for fuel, you run a higher risk of dirt reaching your fuel line and engine.
Frequently Asked Questions
How do I know your team is qualified to work on my European car?
Our technicians are ASE-certified and continuously train on the latest European brands and systems. We understand the complex engineering these vehicles require, bringing years of hands-on experience with makes such as BMW, Mercedes-Benz, Audi, and more. You can always ask about our certifications or experience, and we’re happy to explain our qualifications in detail before we start any work.
Do you use manufacturer-approved parts and diagnostic tools?
We use diagnostic equipment at a manufacturer level and strive to use parts that meet or exceed the standards recommended by your brand. This allows us to diagnose issues accurately and maintain your warranty. If you prefer original brand parts, just tell us during scheduling, and we will explain which options are available for your vehicle.
Will you explain repairs before you begin work on my vehicle?
Yes, we always review all repair recommendations with you before any work is done. Our approach centers on clear communication and customer education. You are in control every step of the way, and we make sure all your questions are answered so there are no surprises on your final invoice.
What European makes and models do you service?
We service BMW, Mercedes-Benz, Audi, Volkswagen, Volvo, MINI, and most other European makes. If you drive a unique or rare model, you can call us or mention it during booking for details. Our training and equipment make us well-suited to work on nearly all European vehicles, and we’re always open to discussing your specific requirements.
What kind of warranty do you offer on repairs?
We provide an industry-leading warranty on our repairs. Specific terms and coverage details can be discussed when you bring in your car, but we work to give you confidence that your repairs will last. If something comes up after your visit that may be covered, we are here to help make it right within the warranty terms discussed.
Is there a shuttle service or loaner available while my car is being repaired?
We offer a complimentary shuttle service throughout Gretna for your convenience. If your car is staying with us for an extended period, let us know your needs, and we will explain your options. Our advisors can help you plan your transportation ahead so you are never left without a way to get around.
Schedule Your European Vehicle Service in Gretna
Protect your investment and enjoy peace of mind by scheduling with Christian Brothers Automotive Gretna. Contact us to secure a convenient appointment time, and we will provide guidance on every step, from questions about your car to arranging transportation while we work. When you visit our shop, you will find ASE-certified experts, cutting-edge tools, and a team that values both your schedule and your trust.
Whether your concern is process transparency, warranty policies, or amenities like shuttle service, we are happy to answer every question so you can feel confident about your decision. Our advisors are ready and willing to give you the information and support you need.
To schedule your European car service, call (531) 234-4801 or contact us online.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.