What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
Is it safe to keep driving with bad shocks?
It depends on how worn they are. If your car bounces excessively, feels unstable in turns, or takes longer to stop, we recommend an inspection as soon as possible. Our team can check your suspension and let you know whether it is safe to keep driving.
How will you diagnose my suspension problem?
We start by listening to your concerns, then we perform a road test and a detailed visual inspection of shocks, struts, and related components. Our ASE-certified technicians look for wear, leaks, and looseness, then explain what we find in clear, straightforward language.
Will you tell me the cost before repairs start?
Yes. We always provide an upfront estimate before any repair work begins. You will see parts and labor listed, and our team will answer questions about each item. No suspension or shocks work moves forward until you understand and approve the plan.
What kind of warranty do you offer on shocks and struts?
We back our shocks and struts replacement with an industry-leading warranty on parts and labor. The specific terms can vary by part, and our team will review the details with you before you approve the work so you know exactly how you are protected.
Can your team help if I need a ride while my car is in the shop?
Yes. We offer a complimentary local shuttle service for many visits. If your suspension repair will take some time, we can typically give you a ride to nearby work, school, or home so your day can continue while we care for your vehicle.
Book your service appointment online or call (972) 810-7532 to restore your vehicle's smooth handling.
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.