1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Frequently Asked Questions
How Do I Know If Your Technicians Are Qualified to Work on My Mercedes?
Our technicians are ASE-certified and stay current with automotive technology and diagnostic practices. They use manufacturer-recommended equipment to assess Mercedes maintenance, mechanical, and electrical concerns. Our service advisors can also explain the inspection findings before you decide how to proceed.
Will I Get an Honest Estimate before Any Work Is Done?
Yes. Our advisors provide an estimate and explain each recommended service before you authorize work. We answer questions about cost, urgency, and available options so you stay informed and in control. Work doesn’t begin without your approval.
What Types of Mercedes Repairs Do You Handle?
We handle Mercedes-Benz A/B scheduled maintenance, brake repair, electronic diagnostics, engine and transmission service, suspension concerns, battery and charging-system service, and climate-control repair. The appropriate service depends on your Mercedes model, age, symptoms, and maintenance history.
Do You Use Genuine or OEM Parts for Mercedes Repairs?
We use genuine Mercedes and OEM parts when available and appropriate for the repair. Our advisors discuss applicable parts options so you can understand what’s being recommended for your model before authorizing the work.
Can I Get a Ride If I Need to Leave My Car for Service?
Yes. We offer a complimentary shuttle service for customers within Frisco so you can continue with your day while your Mercedes is being serviced. Ask about shuttle availability when arranging your visit.
How Does Your Warranty on Repairs Work?
Qualifying work is covered by the Nice Difference Warranty for 3 years or 36,000 miles, whichever occurs last. Coverage varies by the service performed and parts used, so our team can review the applicable terms with you.
How Soon Can You Get My Mercedes Back on the Road?
Service timing depends on the diagnostic findings, required parts, customer approval, and shop availability. Once we assess your Mercedes, our team can explain the anticipated schedule and provide updates while the work is underway.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.