What to Expect With a Mercedes Services Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do I know if your technicians are qualified to work on my Mercedes?
Our technicians are ASE-certified and pursue continuous training focused on Mercedes vehicles and current automotive technology. This training, combined with the use of factory-level diagnostic equipment, allows us to deliver precise repairs for your model. We have a long history of serving Mercedes drivers, so you receive knowledgeable service every time.
Will I get an honest estimate before any work is done?
Yes. Our advisors provide a detailed estimate and fully explain each recommended service before you ever authorize work. We answer questions about cost, urgency, and options so you stay informed and in control. There are no surprise charges or hidden fees—just honest, straightforward answers.
What types of Mercedes repairs do you handle most often?
We routinely handle Mercedes A/B scheduled service, brake repairs, electronics diagnostics, check engine light diagnosis, engine service, and climate control repairs. Our experience ranges from basic preventive maintenance to more complex issues that require Mercedes-specific knowledge and tools. No matter the need, our team works to get you safely back on the road.
Do you use genuine or OEM parts for Mercedes repairs?
We use genuine Mercedes and OEM parts whenever possible to protect both vehicle performance and warranty status. Our advisors discuss parts options transparently so you understand the benefits for your model. This commitment helps us deliver long-term reliability and gives you peace of mind.
Can I get a ride if I need to leave my car for service?
Yes. We offer a complimentary shuttle service for customers within Frisco so you can continue with your day while your Mercedes is being serviced. Just let us know your schedule when you arrive, and we will coordinate a ride to and from local destinations.
How does your warranty on repairs work?
Our warranty covers parts and labor for many of our repairs. The specific terms vary with the type of service and parts used, but our team will review warranty details before you approve work. We want you to feel protected, and if you ever have a concern after service, our support team is here to help.
How soon can you get my Mercedes back on the road?
Many routine services can be completed the same day or the next day, depending on appointment volume and part availability. For more complex repairs, our team will give you a clear estimate of the time needed and keep you updated as work progresses. Our process is designed to minimize delays while delivering the highest quality repairs.
Contact Us for Mercedes Service in Frisco
If you want Mercedes repair or maintenance with honest answers, quality workmanship, and people who care about your time, our team at Christian Brothers Automotive Frisco is ready to help. You can call, schedule online, or stop by for an assessment. Every step in our process is designed for your comfort and peace of mind.
Experience the difference of a certified, community-focused team serving Mercedes owners throughout Frisco. We answer your questions, explain your options, and stand behind everything we do with a strong warranty.
Call (972) 846-0532 today or schedule online your Mercedes service or speak with our advisors. We look forward to serving you.
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FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.