Our Five-Step Service Process
Every visit follows a consistent process: schedule an appointment, complete diagnostics and inspections, receive a Digital Vehicle Inspection report with photos and videos, review and approve recommended work from your smartphone, then have the work performed or scheduled. You stay informed at every step and don’t face a surprise charge.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Backed by a Warranty You Can Count On
All work at Christian Brothers Automotive Fayetteville is covered by the Nice difference.® Warranty: 3 years or 36,000 miles, whichever occurs last. That coverage reflects our confidence in the parts and procedures we use.
Every visit also includes a complimentary Digital Vehicle Inspection (DVI). Technicians document findings with photos and videos and share the report directly with you, so you can see exactly what they see before any work begins.
Understanding Your Power Steering System
Power steering problems often develop gradually. Knowing what to watch for can help you catch a minor issue before it becomes a costly repair.
Four symptoms tend to signal a power steering problem:
- A heavy or stiff steering wheel
- Groaning or squealing noises when turning
- A vibrating steering wheel
- Erratic steering assistance
Fluid condition is a common culprit. Over time, power steering fluid picks up dirt and debris, reducing its ability to lubricate and protect the pump. The right replacement interval depends on your manufacturer’s guidance, since it varies by vehicle and driving conditions. A power steering fluid flush restores clean fluid to the system and supports the components it serves.
If you’re noticing any of these symptoms, call us at (479) 336-7748 or book online. Financing through Affirm, Synchrony Car Care, and Snap Finance is available if you need it.
How the Hydraulic Power Steering System Works
A hydraulic power steering system relies on a belt-driven pump to pressurize steering fluid. That pressurized fluid travels to the steering gear, where it reduces the physical effort needed to turn the wheel. The system depends on clean fluid, a functioning power steering belt, and a healthy power steering pump working together.
When fluid becomes contaminated, the pump works harder to maintain pressure, accelerating wear and shortening its service life. Left unaddressed, a failing power steering pump can seize and snap the serpentine belt, which can affect other engine accessories driven by the same belt. Catching fluid condition and early pump symptoms early is often less involved than dealing with the consequences downstream.
Your Local Christian Brothers Amenities
FAQs
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Q. "How do I know if my power steering is starting to fail?"3 common signs are that your wheel is requiring more force to turn, whining noise when turning, or your steering shakes when idle. If you are worried about your power steering failing, contact your local Christian Brothers today to have our experienced technicians take a look.
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Q. "How often do I need to get my power steering fluid replaced?"The average recommendation is between 40,000 and 80,000 miles, but it varies depending on your manufacturer's recommendations.
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Q. "Why do I need to change my power steering fluid?"With time, the power steering fluid in your vehicle loses its potency and can become contaminated. Fluid with foreign materials and dirt floating around in it is less efficient, meaning the pump works harder and is worn down faster. Putting new fluid in is much more cost-effective than buying a new pump.
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Q. "What do I do if my power steering fails while driving?"If your power steering fails while driving, it will require quite a bit of force to turn the wheel. Carefully pull to the side of the roadand call a tow truck to safely get your vehicle to an automotive shop.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"Best service and customer service . They go above and beyond . They want to serve their customers and provide Excellent service !"
- Michael