What to Expect With a Suspension Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Signs Your Suspension, Shocks, or Struts Need Attention
Many drivers notice changes in handling before a part fails. Recognizing these early warning signs helps prevent safety risks and unnecessary wear on tires. If your vehicle feels unstable or uncomfortable, scheduling a professional inspection is the safest way to prevent further damage to your steering and suspension components.
Driving on busy Phoenix streets or through neighborhoods like Ahwatukee can expose worn suspension parts. You might feel your car continue to bounce after speed bumps or hear clunking noises over rough pavement. These symptoms often indicate that your shocks or struts are no longer effectively controlling vehicle movement.
Common warning signs include:
- Excessive Bouncing: The vehicle continues to rock after hitting dips or bumps.
- Nose Diving: The front end dips sharply when you apply the brakes.
- Uneven Tire Wear: Tires show irregular tread wear patterns sooner than expected.
- Fluid Leaks: Visible oil leaking from the shock or strut housing.
Frequently Asked Questions
How do I know if my shocks or struts really need to be replaced?
The best way to confirm whether shocks or struts need replacement is through a thorough inspection by a qualified technician. Common signs include excessive bouncing after bumps, nose-diving while braking, clunking noises, and uneven tire wear. During an inspection, our team looks for fluid leaks, worn mounts, damaged bushings, and loose or unstable components. We explain what we find, show you parts when possible, and discuss how much life they are likely to have left. This approach helps you avoid unnecessary repairs and make informed decisions about timing.
Is it safe to keep driving if my suspension feels loose or bouncy?
Driving with a loose or bouncy suspension can reduce your control over the vehicle, especially in sudden maneuvers or hard braking. In some cases, you may be able to drive for a short time, but continued use can increase stopping distances and make the car less predictable in emergencies. The level of risk depends on how worn the components are and which parts are affected. We recommend scheduling an inspection as soon as you notice changes in ride or handling, so we can help you understand how urgent the situation is. If we find a safety concern, we will clearly explain why and work with you on a plan to address it.
How long does shocks or struts installation usually take?
Shocks or struts installation typically takes a few hours, although the exact timing depends on your vehicle type, how many components are being replaced, and whether related parts also need attention. Some vehicles are more complex to work on than others, and additional steps, such as performing a wheel alignment, can add time. When you schedule shocks installation in Ahwatukee or in nearby areas with our shop, we provide a time estimate up front based on your specific vehicle. We also keep you updated during the day so you know when to expect your car to be ready.
What kind of warranty do you offer on suspension repairs?
We back qualifying suspension repairs with an industry-leading warranty that reflects our confidence in the quality of our workmanship and the parts we use. The exact terms and coverage can vary by service and component, and our team will explain how the warranty applies to your specific repair before work begins. This way, you know how you are protected if a covered part or repair has an issue later. Our goal is to give you peace of mind when you approve shocks, struts, or suspension work with us.
Can you work within my budget if multiple suspension parts are worn?
When an inspection reveals that several suspension components are worn, we understand that cost becomes a major concern. In these situations, we start by identifying which items are most critical for safety and which can be monitored over time. We then review options and help you prioritize repairs based on your budget and driving needs. Our focus is on honest guidance and clear communication, not pressure, so you can make decisions that fit your situation while still protecting your safety.
Do you service all types of vehicles, including SUVs and trucks?
Our ASE-certified technicians service a wide range of vehicles, including many sedans, SUVs, and light trucks that drivers in this area rely on every day. Suspension system designs can vary, but our team is trained to work with different layouts and components. When you schedule your appointment, we confirm your vehicle details so we can be prepared with the right information and parts. If there are any special considerations for your particular model, we will discuss them with you before work begins.
What should I expect when I bring my car in for suspension service?
When you bring your vehicle to us for suspension service, you can expect a clear, step-by-step experience. We start by listening to your concerns and reviewing any symptoms you have noticed. After a careful inspection, we explain what we found in plain language, review a written estimate, and answer your questions. While your vehicle is in our care, you can relax in our lobby or use our shuttle service. When the work is complete, we walk you through the repairs and make sure you feel comfortable with the results before you leave.
Schedule Suspension Service with Our Team Today
If your vehicle does not feel as stable or smooth as it used to, now is a good time to have your suspension checked. Addressing shocks, struts, or other suspension concerns early can improve safety, protect your tires, and make every drive more comfortable. Our team at Christian Brothers Automotive Ahwatukee is ready to listen to your concerns, perform a careful inspection, and provide clear recommendations for any needed suspension service Phoenix drivers may require.
When you choose us, you receive care from ASE-certified technicians, the support of an industry-leading warranty on qualifying work, and the neighborly service that defines our approach. We work to make the process convenient with a welcoming environment and shuttle options, and we always explain your options before any repair begins. If you are noticing changes in how your vehicle rides or handles, we invite you to schedule a visit and let us help you drive with confidence again.
To book your suspension appointment or ask a question, contact us online or call us today at (480) 376-7629.
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FAQs
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Q. "How do I know if my suspension needs service?"Signs that your car needs suspension service include braking problems, abnormal noises, and excessive bouncing. If you are experiencing any of these problems, we recommend getting your vehicle looked at by our professional technicians.
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Q. "What is the difference between shocks and struts?"While one of them will be found in every one of your vehicle’s tires, a vehicle will either have a shock or a strut at each wheel, never both. A shock cannot be used to replace a strut and a strut cannot be used to replace a shock. Which one does your vehicle have? Depends on the make and model. Learn more here.
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Q. "How often should I have my suspension system looked at?"We recommend that you have it looked at once a year or every 12,000 miles along with your regular scheduled maintenance. If you want to learn more about signs that your suspension is worn click here.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I'm not sure how my experience could have been any better, superlative service, competent and attentive staff, extreme courtesy and unending requests to serve better. Practicality wise, I was able to schedule when I wanted to, drop off and pick when I want"
- Loxahwatukee