Your Diagnostic Visit in Three Steps
From the moment you contact us to the conversation after testing, we keep the path straightforward. Here’s what to expect when you bring your vehicle to Christian Brothers Automotive Eagles Landing for testing.
- Schedule and Share Symptoms: Book online or by phone and tell us what you’ve noticed, when it started, and which warning lights are active. The more detail you share, the better prepared our technicians will be before your vehicle arrives.
- Testing, Inspection, and Reporting: Our certified technicians perform a visual inspection, retrieve diagnostic trouble codes, review live vehicle data, and run any follow-up tests needed to identify the source of the concern. Findings are compiled into a Digital Vehicle Inspection (DVI) report with pictures and videos of findings and recommendations.
- Review and Approval: We walk you through what we found in plain language, present a written estimate, and answer your questions. You decide whether to approve repairs, schedule them for a later date, or take time to consider your options. No work is ever done without your approval.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
From Technical Findings to a Clear Next Step
Modern vehicles store detailed data about how their systems are performing, but that data becomes useful only when it’s interpreted correctly and communicated clearly. At Christian Brothers Automotive Eagles Landing, our technicians translate what your vehicle’s onboard computer and live data reveal into a Digital Vehicle Inspection (DVI) report you can read and understand.
The report outlines what we tested, what we found, and what we recommend. It can include pictures and videos of findings and recommendations so you can see the evidence directly. Rather than handing you a sheet with a code number, we walk through the findings, explain the connection between the tested system and the symptom you experienced, and present your options. No repair work begins until you review the estimate and give your approval.
Frequently Asked Questions
How Long Does a Typical Car Diagnostic Take?
Testing time varies based on the concern, whether the symptom can be reproduced, and whether additional evaluation is needed. We discuss timing when you schedule and keep you updated if we need more time.
What If the Issue Comes Back After Repairs?
If a concern returns after related repairs, contact us so we can review the situation. Eligible repair work is backed by our industry-leading warranty, subject to the applicable warranty terms. We’ll discuss the next steps based on the repair and the problem you’re experiencing.
For Stockbridge drivers, our approach connects professional vehicle testing with understandable findings, written recommendations, and your approval before repairs begin.
Schedule your professional car diagnostic visit online or call (678) 929-1165 to arrange vehicle testing and get clear guidance about what to do next.
Your Local Christian Brothers Amenities
FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.