What to Expect With a Horizon West Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How do you decide what my car really needs?
We start by listening to your concerns, then perform inspections and diagnostics appropriate for your vehicle. Our technicians review what they find and explain which repairs address safety or reliability. You see an estimate before we begin, and we only move forward with the work you approve.
Will you explain repairs in terms I understand?
Yes. We work to explain every recommendation in everyday language and avoid unnecessary jargon. Our team is happy to show you worn parts when possible and answer questions until you feel comfortable. We believe informed decisions lead to better long-term care for your vehicle.
How long will my repair or service take?
Timing depends on the type of service and parts availability. Many maintenance items are completed the same day, while larger repairs can take longer. We provide an estimated timeline upfront, keep you updated, and offer a shuttle option if you need to be somewhere else.
What kind of warranty do you offer on repairs?
We offer an industry-leading warranty on the work we perform. Specific coverage can vary by service and parts used, and our team explains details before you approve repairs. This warranty is our way of standing behind our workmanship and giving you added peace of mind.
Can I wait at your shop or get a ride?
You are welcome to relax in our comfortable lobby while we work on your vehicle. If waiting is not convenient, we also provide a complimentary shuttle within the area. We will help you choose the option that best fits your schedule for that visit.
Schedule Your Auto Service Today
Your vehicle is central to your daily life, and you deserve a shop that treats it with care and treats you with respect. At Christian Brothers Automotive Ocoee, we combine ASE-certified technicians, manufacturer-quality equipment, and an industry-leading warranty to provide auto repair near Horizon West that drivers can feel confident about.
From the first conversation to the final review of completed work, we focus on clear communication, honest recommendations, and convenience. Whether you need routine maintenance or more involved car repair, our team is ready to help you move forward safely and comfortably.
Call (407) 710-2524 or contact us online to schedule your visit with our team today
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.