What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How long will a car diagnostic take?
Most diagnostic appointments are completed within a few hours, although the time depends on the concern and what we find. Some issues require additional testing or a test drive. We explain timing when you schedule and keep you updated if we need more time with your vehicle.
How much does a diagnostic usually cost?
Diagnostic pricing varies based on the type of concern and the testing required. We let you know the cost before we begin and explain what is included. If further testing is recommended, we discuss that with you first so there are no surprise charges.
Will you explain the results in plain language?
Yes. Our technicians and service staff review your results in everyday terms, not just codes or technical phrases. We talk through what we found, what it means for your vehicle, and which repairs we recommend. You can ask as many questions as you like before deciding on the next steps.
Do I have to approve repairs right away?
No. We provide our findings and a written estimate, then you choose when and how to proceed. Our team can help you understand which items affect safety or reliability and which can be planned. We work to support your decision instead of pressuring you into immediate repairs.
What if the diagnostic finds nothing serious?
If testing shows that your vehicle is operating normally or that the issue is minor, we explain what we found and what to watch for. Many guests appreciate the peace of mind. In some cases, we may suggest maintenance or monitoring rather than immediate repair work.
Catch small issues before they become major repairs.
Book your appointment online or dial (501) 501-6857 for accurate car diagnostic results.
Your Local Christian Brothers Amenities
FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.