Our Audi Service Process
We start by discussing the reason for your visit, including any symptoms you’ve noticed and when they occur. From there, we keep you informed through inspection, review, and repair authorization.
Your service visit follows these stages:
- Initial discussion: We gather details about the vehicle concern or requested maintenance.
- Digital vehicle inspection: Our technicians document the inspection with photos and notes, then share that information with you.
- Priority review: We explain the recommended repair priorities and available options before asking you to authorize work.
- Repair planning: Most work can be completed immediately or scheduled around parts availability and your schedule.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
European Vehicle Diagnostics for Audi Concerns
Diagnostic work focuses on identifying the source of a reported symptom before repairs are selected. Our technicians evaluate the concern, document relevant findings, and explain what the inspection indicates.
Our European vehicle diagnostic evaluations can address:
- Warning lights
- Unusual noises
- Fluid leaks
- Braking concerns
- Cooling problems
- Electrical faults
Audi Repair Warranty Coverage
Most services include a 3-year/36,000-mile warranty. Eligible repair warranty coverage is honored at Christian Brothers Automotive Garland locations nationwide, regardless of which location performed the original work.
This coverage doesn’t apply to customer-supplied parts. We can explain the warranty that applies to the service under consideration before you authorize repairs.
We also work with all major extended warranty providers. If your Audi has an extended warranty, share the carrier’s information when scheduling so we can discuss it as part of the service process.
A Welcoming Audi Service Experience in Garland
Aaron Tharp owns and operates Christian Brothers Automotive Garland and works on-site. His direct involvement provides personal accountability throughout the customer service experience.
We provide a welcoming environment for customers who choose us for Audi repair in Garland. A complimentary shuttle is also available when you need transportation during your service visit.
Routine Audi Maintenance & Diagnostic Repair
Routine maintenance follows the vehicle manufacturer’s recommended service intervals and inspections. The appropriate work depends on your Audi’s service history and current manufacturer recommendations.
Diagnostic repair starts with a reported concern that must be investigated before repair options are selected. If your Audi needs both scheduled care and diagnostic work, we discuss each need during the initial service conversation.
Schedule Audi Service in Garland
Tell us whether your Audi needs routine maintenance or an evaluation of a specific concern. Sharing recent symptoms, service history, and extended warranty information, if applicable, helps us prepare for the conversation.
The contact form gives you space to share those details in advance. We’ll use the information to begin planning the appropriate maintenance or diagnostic work.
Call (972) 810-7532 to schedule your Audi service with Christian Brothers Automotive Garland.
Preparing for an Audi Maintenance or Diagnostic Visit
A few specific observations can give our technicians useful context, especially when a symptom is intermittent. Note when the issue occurs, where it seems to come from, and what the vehicle is doing at the time.
Helpful details to gather include:
- Timing: Record whether the symptom appears during startup, while driving, or after the vehicle has been operating.
- Location: Note where a sound, vibration, odor, or visible leak seems to originate.
- Driving conditions: Identify whether the concern occurs during braking, acceleration, turning, or another repeatable condition.
- Service records: Bring available maintenance and repair records that may support future service decisions.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.