What to Expect With a Computer Diagnostic Service
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Did You Know: It takes up to three football fields to safely brake in the rain?
Frequently Asked Questions
How much does a car diagnostic usually cost?
Diagnostic pricing is straightforward, and we explain costs before we begin. The exact amount can vary depending on how much testing is needed to track down a concern. We review your authorization in advance so there are no surprises when you pick up your vehicle.
How long will my diagnostic appointment take?
Many diagnostic checks can be completed the same day, although complex issues sometimes require more time. When you schedule, we discuss your symptoms and give an estimate based on what is involved. Our team works efficiently while still taking the time needed for accurate results.
Will I be pressured to approve repairs right away?
No, our goal is to give you clear information, not to pressure you. After we explain your diagnostic results, we review options and answer your questions. You decide how and when to move forward, and we respect your choices, whether you approve work immediately or plan it for later.
What if the diagnostic finds a major problem?
If we discover a significant issue, we explain what it means for safety, drivability, and cost. We can outline different repair options when available and help you prioritize. When you choose to complete repairs with us, our industry-leading warranty provides added peace of mind on covered work.
Can you help me get around while my car is here?
Yes, we offer complimentary shuttle services for many appointments. If your car diagnostic check or any follow-up repair requires you to leave the vehicle with us, we can give you a ride to your nearby home, work, or other destinations. We aim to keep your day moving while we work on your car.
Schedule Your Diagnostic & Get Clear Answers
If something about your vehicle does not feel right, you do not have to guess what is going on. A careful car diagnostic check with our team can help you understand the problem, consider your options, and make decisions that protect your family and your budget.
At Christian Brothers Automotive Garland, we combine ASE-certified technicians, advanced diagnostic equipment, a people-first approach, and an industry-leading warranty on covered repairs. We strive to explain everything in plain language and treat you like a neighbor at every visit. Scheduling is simple, and our friendly staff will help you find a time that works for you.
Let us walk with you from confusion to clarity so you can get back on the road with confidence.
To schedule your appointment or ask a question, contact us online or call (972) 810-7532 today.
Your Local Christian Brothers Amenities
FAQs
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Q. "What does a vehicle test do?"
Today’s vehicles are more advanced than ever. They’re essentially computers on wheels, with complex systems controlling everything from performance and safety to comfort and efficiency. When a warning light comes on or something feels off, our testing process takes a deep dive into these systems to identify the real issue, not just a surface-level code. This thorough approach goes far beyond a quick parts-store scan and helps ensure repairs are accurate, effective, and long-lasting.
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Q. "How long does a vehicle test take?"We believe in doing things right, not rushing through them. While some tests can be completed quickly, others take more time, depending on the concern. Our priority is accuracy, so you can feel confident in the results and the next steps. We’ll always keep you informed along the way, giving you peace of mind on the road to the people and places that matter most.
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Q. "When should I get a vehicle test?"
Vehicle testing is essential anytime a warning light comes on, your vehicle feels different, or during routine maintenance visits. Regular testing helps catch small issues before they become bigger problems, keeping your car safe, reliable, and running at its best.
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Q. "Do you offer a shuttle service?"Yes! we understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go. Click here to learn more.
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.