Our Guiding Values

  • Love Your Neighbor As Yourself —Matthew 22:39

    Since 1982, Christian Brothers Automotive has sought to change the way customers think about auto service by providing knowledgeable, honest, and genuine car repairs. Since that time, we have assisted countless individuals and families with their auto service needs and gotten them back on the road with as little hassle as possible.

  • Our Guiding Idea: Love Your Neighbor As Yourself

    No passage sums up our approach to customer service better than this one: “Love your neighbor as yourself.” Even after more than 40 years of business in 30 states, this simple idea continues to guide our policies and practices. We don’t just care about providing our clients with exemplary auto service once, we want to invest in the health of their vehicles and remain their auto service partner for many years to come. That’s why we still approach auto repair work with transparency, integrity, and compassion.

  • What Our Customers Say About Us

    How has this commitment to above-and-beyond service been received by our customers? We survey our customer base regularly to see how we’re doing and where we can improve.

Here are the average customer service reviews for all our locations:

  • 91%

    of customers said it was easy to schedule an appointment

  • 98%

    said they were greeted in a prompt and friendly manner

  • 95%

    said they were satisfied with the explanation of services

  • 96%

    said the services were performed to their satisfaction

  • 96%

    said the services were performed in a timely manner

Want to learn more about the incredible service and accommodations behind these ratings? Find out more about our Nice difference.® warranty, our free shuttle service, or check out our blog full of car tips.

Company History

MORE THAN 40 YEARS OF TRUSTED AUTO SERVICE

In 1981, Mark Carr was working as a graphic arts salesman for a photographic mural company. He had just moved to Houston from upstate New York and was finding success in his role, but he was restless. He felt like he was built to be doing something different.

One night, feeling particularly discontent, Mark prayed and asked God to provide him a business. The very next day, while Mark was attending a Sunday school function through Spring Branch Bible Church, a gentleman from his class walked up, said that he was an automotive technician, and asked Mark to help him start an automotive repair shop.

The two men didn’t know what to call their new venture. They were encouraged by their Sunday school class to call it Christian Brothers Automotive, as they were two brothers in Christ. So, in August 1982, Mark Carr and his partner opened a complete automotive repair facility in Mission Bend, Texas, a suburb of Houston, and founded Christian Brothers Automotive Corporation (CBAC).

FORGING A NEW STANDARD OF AUTOMOTIVE SERVICE

The business began with Mark as an offsite owner with his partner running the daily operations. After several years, Mark was convinced to buy out his partner and become full-time owner and operator. The business excelled under Mark’s leadership—his customers appreciated the fact that he didn’t have typical industry experience, so he related more closely to being a customer.

This was what led to two of Christian Brothers Automotive’s clear value propositions to the customer:

  • Having the owner of the business on site, building relationships.
  • Ensuring that the owner can relate to the customers and serve them the way the owner would want to be served.

FRANCHISE GROWTH AND OPPORTUNITIES

It was in this year, 1996, that Christian Brothers Automotive became a registered franchisor and started offering its auto repair franchise throughout Texas. These families and their relatives opened the original seven Christian Brothers locations in Houston, Austin, and Dallas–Fort Worth.

The popularity continued to grow, and Mark added new people to the Christian Brothers Automotive team and the franchise family. As of 2019, Christian Brothers Automotive has opened over 200 locations across the United States.

LEARN MORE ABOUT OUR FRANCHISE OPPORTUNITIES
BY VISITING OUR FRANCHISE DEDICATED WEBSITE

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Christian Brothers Automotive

YOUR NEIGHBORHOOD EXPERT FOR AUTO REPAIRS AND SERVICES.

Our expert, ASE-certified technicians care about every car that visits our auto repair shop, and we offer you a complimentary Courtesy Inspection on every visit. No work is ever performed without your permission and you will always be informed about your car in language that’s easy to understand. No technical jargon here.

Christian Brothers Automotive offers auto repair service and maintenance for every vehicle. Gas or diesel, foreign or domestic, car or truck – no matter the vehicle, we have the expertise and experience to fix it right the first time. We have the same manufacturer recommended equipment and diagnostic tools as the dealerships, but the local ties and industry partnerships often offer better prices. We know you have a choice in car care – thanks for considering Christian Brothers Automotive.

Schedule an appointment today or call with any questions. Our friendly, auto service experts have the answers.

Community Involvement

ENGAGING WITH OUR NEIGHBORS FOR MORE THAN 40 YEARS

Giving back to the communities we serve is a core component of who we are as a company. Since our founding in 1982, we have used our presence to share the good news of Jesus Christ and to shine a light on those in need.

When we began franchising in 1996, we made a commitment to give locally, nationally, and internationally to nonprofit organizations that are devoted to assisting those in need of health or human services.

LOCAL INVOLVEMENT

At the local level, our franchisees play an active role in serving their communities. In 2005, a franchisee in Austin, TX decided to give back to their community with an allocated day of service. What originally started as a day to give free oil changes to single mothers and other community members in need, quickly grew to a company-wide service event by 2010. The Christian Brothers Automotive National Service Day is now 15+ years old and has impacted countless lives. Each year we partner with local nonprofit organizations to identify individuals who could use a helping hand, and provide them with free oil changes and other repairs.

We are proud to support the following organizations, along with many others:

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