There are some things Houston consumers should know about Houston automotive service and repair. First and foremost, Christian Brothers Automotive cares about you and your family’s safety. And we really appreciate your business. Christian Brothers Automotive in Houston wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.
Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for Christian Brothers Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.
The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Dallas or Austin driver may not realize the business and environmental regulations Christian Brothers Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.
When you go into a Houston restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.
It’s the same for Christian Brothers Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Houston customers are happy to see them succeed as a Texas automotive business.
Contact Christian Brothers Automotive to learn more about our extensive auto service training. You can find us at: 15995 N. Barkers Landing Rd. Ste 145, Houston, Texas 77079 Or call us at 281-870-8900
Your Houston service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Houston area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.
Christian Brothers Automotive appreciates this great review of automotive service from AutoNetTV.
We find that a lot of Houston service and repair at Christian Brothers Automotive are a little tentative when they talk with their automotive advisors. They want to ask questions, but don't want to be embarrassed or to seem pushy. Cars are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because cars have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.
You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.
It's all about the communication. It's a little harder when you're trying to find the right service center. But once you've developed a relationship, the communication should come easier.
What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.
So you fall behind and get frustrated.
It can be the same with your automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.
Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.
Communication is a two way street. If you have some real budget concerns, ask your service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.
Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.
Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.
With the recent focus on improving fuel economy, we've been told how important it is to maintain our tire pressure.
Everyone knows that tires wear out, but we all want to make them last as long as possible because they're fairly expensive to replace. In addition to saving gas, properly inflated tires last longer. Under-inflated tires will wear out more quickly.
Some people wonder if there is benefit to adding a few extra pounds of pressure when they fill up their tires. But actually, there isn't. In fact, there are very good reasons not to over-inflate your tires. For one, the middle of the tread will wear unevenly because the full tread is not contacting the road properly. That also adversely affects your handling.
Every vehicle has a sticker on the driver's side door jamb that tells you the manufacturer's recommended tire pressure. This recommendation is an integral part of the vehicle's suspension tuning. A lot of engineering actually goes into the recommended tire pressure, so it's important to follow it.
What else do we need to know about tire maintenance? Tire rotation and balancing are very important. Let's start with rotation. Because the front tires handle the brunt of turning forces, the shoulders of the front tires wear more quickly than the rear tires. We rotate the tires so that they all get to do some duty on the front and they'll all wear evenly over their life.
For most vehicles, front tires are rotated to the rear and vice versa. Others recommend a cross rotational pattern. Some vehicles use an asymmetrical tire so those tires need to stay on either the right or left side – it'll say which on the tire. Some high performance cars have asymmetrical tires and different sizes on the front and rear. These can't be rotated at all. Your owner's manual will have details for your car.
How often should you rotate your tires? Your owner's manual will have a recommendation. Your service advisor at Christian Brothers Automotive can do a visual inspection to let you know if it looks like it should be done. The interval is typically around 5,000 miles.
You know, some people don't think new tires need to be balanced. What they aren't taking into account is the wheel. Between the wheel and the tire – even a new tire – there's enough variation to require balancing.
When you add the valve stem and tire pressure monitoring sensors required on new cars, balancing is definitely in order. When a tire's out of balance, it's actually hopping down the road. You'll feel the vibration through the steering wheel if a front tire's out of balance and through your seat if it's a rear tire.
Proper wheel balance promotes tire life and increases safety. Historically, lead weights have been attached to the wheel to bring it into balance. Lead gives some environmental concern, so steel weights are starting to be substituted.
Also, always use the same size tire on an axle. Different size tires on the front or on the back can lead to some real handling problems. And tire manufacturers recommend that when you get two new tires, they be installed on the rear because that's where you need the most traction to avoid spinning-out.
We live in such a disposable society. It’s amazing all the stuff we throw away.
New stuff comes out so fast, we just toss the old and move on. It seems like when we were kids, our parents were real sticklers about taking care of our stuff. You know, hang up your clothes, polish your shoes, put away your toys. If something got lost or ruined by neglect, tough – we had to do without.
We couldn’t afford new cars very often, so we tried to make them last as long as we could. It’s a good thing that cars are more reliable these days.
They just don’t break down as often. And the good news for us penny pinchers is that a modern car can easily go 200,000 miles with proper care. The engineering’s there and so is the manufacturing quality. The missing ingredient is us making sure we follow the manufacturer’s recommended maintenance schedules.
Is it really that bad to get off schedule? Well, it all adds up. Every time you go a couple thousand extra miles between oil changes, you’ve created an opportunity for sludge to form and clog passages. Then some parts don’t get oiled and they start to wear out faster.
Skip a cooling system service, and the corrosion inhibitors become depleted, and the radiator starts being damaged – one step closer to a failure. The same thing is true for transmission service, power brakes, fuel system cleaning – really everything on your schedule.
It’s also even more important for older vehicles. Those engines and other systems have had more time to get dirty, so they’re a bit more stressed anyway. But it’s never too late to get back on track with your maintenance and to hold off further damage.
It’s just another example of our parents being right. (Surprising how often that happens.) And it really does start with the oil change, just like Dad said. When you get a full service oil change they top off all your fluids and check for other items that are on your maintenance schedule. That’s like your safety net – go in for oil changes on time, and let your service advisor at Christian Brothers Automotive help you keep track of the rest.
Of course, some things are going to wear out along the way, stuff like alternators, water pumps and such. But that stuff is cheaper than a new car payment. And taking care of problems early means they have less time to cause other problems. It’s like having high cholesterol – you don’t want to wait for a heart attack before you address it.
Today we're going to talk about on-board diagnostics and the questions we hear from folks who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician.
These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.
Since 1996, all cars and light trucks have been required to use a standardized diagnostic system to help repair technicians determine what's wrong with your vehicle. The diagnostic system works with the vehicle's Engine Control Module – the computer that controls many engine functions.
The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can't adjust for, the computer will turn on the check engine light.
It is also called the 'service engine soon' light on some vehicles. The warning light signals you to get into your Houston Texas service center so that the trouble code can be read and the problem can be fixed. Your service center will have a scan tool and powerful software that will help the technician diagnose the problem.
If you've searched for check engine light on the internet, you may have seen that you can buy an inexpensive scanner or go to an auto parts store to have the trouble code read to tell you exactly what's wrong.
That's a common myth. The code itself doesn't tell you what's broken. It starts you looking in the right place. It tells you what engine parameter is out of range – but it won't tell you what's wrong or how to fix it.
Let's say you think your daughter has a fever. You take her temperature and it reads one 102 degrees. You've confirmed a fever, but you don't know what's causing it. Is it a 24 hour flu, an infection, appendicitis or leukemia? A fever is a symptom of all of these medical problems, but it takes a skilled physician's examination and additional diagnostic tests to find out what is actually causing the fever.
An example of a trouble code could be: P0133, which reads 'Bank 1 sensor 1 circuit slow response'. This means that the front oxygen sensor has a slow response time to changes in the air-fuel mix. If that's all you knew about cars, you would think your oxygen sensor was broken and would replace it. Now, it could be the oxygen sensor – but it could also be a bad or contaminated airflow sensor, exhaust leak, electrical problem, an intake manifold leak or any of a number of other things.
You can imagine a lot of oxygen sensors have been replaced because of that code. So the on-board diagnostics point the way to where the trouble lies, but it takes some skill and high-tech equipment to actually pinpoint the problem. The cheap scan tools that a consumer can buy do not have the ability to retrieve some of the operating history that's stored in the engine control computer. That history's very helpful in diagnosing the problem. Service centers like Christian Brothers Automotive invest a lot of money in high-end diagnostic tools to help solve the mystery and get you back on the road as soon as possible without replacing a lot of parts that don't need replacing.
So, on-board diagnostics provide a powerful starting place for a highly-trained, well-equipped technician to get to the bottom of your problem. When your check engine light comes on, get it checked at Christian Brothers Automotive. If the light burns steady – don't panic. Get in to Christian Brothers Automotive soon to have the engine scanned. A flashing check engine light means that there is a severe engine problem. Get in as soon as you can – waiting too long can lead to very expensive damage.
And try to not drive at high speed or tow or haul heavy loads with a flashing check engine light.
Are your tires worn out? What is the standard? How can you tell on your car?
While there may be legal requirements, there are safety concerns that go beyond meeting minimum replacement mandates.
2/32 is the depth of the tire tread wear indicator bars that US law has required to be molded across all tires since August 1, 1968. When tires are worn so that this bar is visible, there's just 2/32 of an inch – 1.6 millimeters – of tread left. It's that level of wear that's been called into question recently.
We're referring to the Consumer Reports call to consider replacing tires when tread reaches 4/32 of an inch, or 3.2 millimeters. And the recommendation is backed by some very compelling studies.
The issue is braking on wet surfaces. Most of us think of our brakes doing most of the work, but if you don't have enough tread on your tires, the brakes can't do their job. When it's wet or snowy, the tread of the tire is even more critical to stopping power.
Picture this: you're driving over a water covered stretch of road. Your tires must be in contact with the road in order to stop. That means that the tire has to move the water away from the tire so that the tire is actually contacting the road and not floating on a thin film of water.
Floating on the surface of water is called hydroplaning. So if there's not enough tread depth on a tire, it can't move the water out of the way and you start to hydroplane.
In the study a section of a test track was flooded with a thin layer of water. If you laid a dime on the track, the water would be deep enough to surround the coin, but not enough to cover it.
A car and a full-sized pick-up were brought up to 70 miles per hour, or 112 kilometers an hour and then made a hard stop in the wet test area. Stopping distance and time were measured for three different tire depths:
New tire tread depth
4/32 of an inch
2/32 of an inch
So what happened with the 2/32 tires on the car? Get this – when the car had traveled the distance required to stop with new tires, it was still going 55 miles an hour. Stopping distance was nearly doubled to 379 feet and it took 5.9 seconds.
Wow! That means if you barely have room to stop with new tires, you would hit the car in front of you at 55 miles an hour with the worn tires.
Now, with the partially worn tires – at 4/32 of an inch – the car was still going at 45 miles an hour at the point where new tires brought the car to a halt. It took nearly 100 feet more room to stop and 1.2 seconds longer. That's a big improvement. We can see why Consumer Reports and others are calling for a new standard.
Of course, stopping distances were greater for the heavier pick-up truck.
How do you know when your tires are at 4/32 of an inch? Easy; just insert a quarter into the tread. Put it in upside down. If the tread doesn't cover George Washington's hairline, it's time to replace your tires. With a Canadian quarter, the tread should cover the numbers in the year stamp.
You may remember doing that with pennies. A penny gives you 2/32 to Abraham Lincoln's head. The quarter is the new recommendation – 4/32.
How do people feel about replacing their tires earlier? Well, tires are a big ticket item and most people want to get the most wear out of them that they can. But do you want that much more risk just to run your tires until they are legally worn out?
For us, and we would guess for many, the answer is "no".
Let me start by saying that your wheel bearings keep the wheels on your vehicle. Did that get your attention? In this article we’ll discuss more about wheel bearings and how you can keep them doing their very important job while you drive.
Wheel bearings are pretty simple parts. They’re made of high quality steel and are engineered to last 100,000 miles or more if properly cared for. The bearings do two very important jobs: First they allow the wheel to freely rotate with as little friction as possible. Second, they support the weight of the vehicle. For example, if your car weighs 3,600 pounds, each wheel has to support approximately 900 pounds. That’s a lot of heavy lifting over many, many thousands of miles.
Even though wheel bearings are relatively simple, they need to be in near perfect condition to do their job. The bearings are packed with heavy grease to lubricate and protect them. A seal keeps the grease in and water and dirt out. It’s when the seal starts to leak that problems begin. The grease can become contaminated; causing the wheel bearings to overheat and ultimately fail.
The first sign that your wheel bearings are in trouble is an unusual noise coming from a wheel. It could be a chirping, growling, rumbling or a cyclic sound. The noise could get louder or even disappear at certain speeds. Your technician at Christian Brothers Automotive can inspect for bearing wear by lifting the vehicle and checking for play in the wheel.
Now some wheel bearing assemblies are factory sealed. That means that they cannot be serviced – they can only be replaced. Those that aren’t sealed can be serviced on schedule. The bearings are removed, cleaned and inspected. If the bearings are still good, they’re re-installed – if not, they’re replaced. They are then packed in grease and a new seal is installed.
If your vehicle has a factory sealed wheel bearing assembly, the entire assembly needs to be replaced when trouble arises. Unfortunately, the parts are pretty pricy – but they usually last about 150,000 miles as long as the seals hold up.
Now, even a good seal cannot keep out water that’s exerting pressure on the seal. So if you’ve driven through hub deep water your bearings should be cleaned and repacked if they’re serviceable. If you have factory sealed bearings, you just need to watch for signs of premature failure.
If your wheel bearings can be serviced, your owner’s manual will recommend an interval, usually around 30,000 miles.
Now, if you have any sort of trailer, don’t forget its wheel bearings. They probably need to be serviced even more frequently. This is especially true for boat trailers that are used to launch the boat by backing it into the water. These should be serviced every year, usually at the end of the season so that the bearings don’t have the opportunity to sit and rust all winter.
So what happens if wheel bearings fail? Well, the wheel can literally fall off the vehicle. I don’t need to tell you how bad that could be. So check with your service advisor at Christian Brothers Automotive and see if your vehicle’s wheel bearings can be serviced and when it’s recommended. Listen for warning signs. If you’ve been fording streams or puddle surfing after rainstorms, be especially vigilant.
Come by Christian Brothers Automotive for a wheel bearing inspection, or for vehicle computer flash reprogramming.
Today we want to talk about timing belts. They’re something that many drivers don’t know much about and yet your vehicle won’t run if it’s broken – and it could cause many thousands of dollars damage if it does break. A broken timing belt is usually a tale of woe. Even though timing belt replacement is scheduled in the owner’s manual, it’s not the kind of thing that most car owners remember because it’s not well understood.
Let’s review what a timing belt does. As you know, the engine’s power is generated in the cylinders. A piston rides up and down in the cylinder. During the first down stroke, an intake valve at the top of the cylinder opens and air and fuel is drawn into the cylinder. Then the piston returns to the top, compressing the fuel and air mix. At the top, the spark plug fires, igniting the fuel pushing the piston down in the power stroke. As the piston once again returns up in the final stroke of the cycle, an exhaust valve opens at the top of the cylinder and the exhaust is pushed out. The timing belt is what coordinates the opening and closing of the intake and exhaust valves. It’s called a timing belt because the valves have to open and close at just the right time.
Now, not all vehicles have timing belts. Some have timing chains. Like the name implies, they use a chain rather than a belt to perform the function. It used to be that most engines used timing chains, which are extremely durable. Manufacturers started using belts rather than chains to save money in the manufacturing process. So now we're left with a component that can break. They sort of shifted the problem to us. There are two broad categories of engine design: interference and non-interference. If the timing belt on a non-interference engine breaks, the engine simply stops running. That could be very dangerous depending on where you are at the time, but it causes no internal engine damage.
Interference engines, on the other hand, will get real messed up when the timing belt breaks, because the valves will actually fall down into the path of the pistons. Things get chewed up when that happens and it’ll cost thousands to repair the engine.
So, what are the warning signs? Unfortunately, there really aren’t any. There aren’t tell-tale sounds. In some vehicles, a technician from Christian Brothers Automotive may be able to see part of the belt for a visual inspection, but many have a cover that’s in the way. The reality is that if the belt slips even one notch, it might as well be broken for all the damage it’ll cause. There’s no middle ground.
So how can we avoid these problems? Simply replace the timing belt when your owner’s manual calls for it. It can be 60,000 miles; it might be 90,000 or 100,000 miles. The point is, if you have 60,000 or more miles, ask your Christian Brothers Automotive service advisor right away if your manufacturer requires a timing belt replacement.
Contact Christian Brothers Automotive to learn more about your car's Timing Belt You can find us at: 15995 N. Barkers Landing Rd. Ste 145, Houston, Texas 77079 Or call us at 281-870-8900
Sometimes you can go quite a while without a failure, but we’ve seen them happen within a couple of oil changes of being due. It’s not worth the risk.
What does it cost to replace a timing belt in Austin or San Antonio? Well, that really depends on what kind of car you have. I can tell you that it’s usually not very easy to get to the timing belt – you often have to remove some accessories to get at it. It isn’t a cheap procedure, but it’s a fraction of what it could cost to repair the damage caused by a failure.
At Christian Brothers Automotive we’re all about trying to prevent costly repairs, keeping you and your passengers safe and increasing your driving enjoyment. Thanks to AutoNetTV for their great auto video tips.
So you have some exciting plans for the weekend. You’re going to take some of your friends out on the boat for some water skiing. Of course, you’ve gotten the boat all ready. And you haven’t forgotten about your tow vehicle. You’ve gassed it up and even vacuumed it out. But you want to make sure that your car maintenance is up to date.
Think about it – heavy traffic on the way out of town. There’s hilly terrain as you get to the lake. Some dirt roads – and its going to be pretty hot in Houston this weekend. And all the time you’ll be towing around several thousand extra pounds. That all adds up a lot of severe strain on your engine, brakes and transmission.
Let’s just consider the transmission. It’s going to be working overtime, spending more time in lower gears. The internal transmission temperature is going to be much higher than normal. What’s a fun little blast to the local lake for you is really severe duty for your transmission.
It’s important to have enough transmission fluid. If it runs low, the transmission will run hotter and won’t have the protection it needs to cope with the added stress of towing. Transmission fluid breaks down and gets dirty over time. Whether you have an automatic or manual transmission, you need to have it serviced at Christian Brothers Automotive on schedule to make sure it runs efficiently.
An automatic transmission contains a maze of passages through which the fluid has to pass to keep it shifting smoothly. If you neglect transmission service, the passages can get clogged up and you start to have problems.
Neglect your transmission for too long, and it can fail. You really don’t want to pay for a major transmission repair.
This reminds us of how much of our driving around Houston, Texas is under severe conditions. Towing or hauling a big load is obvious, but there are lots of other things that constitute severe driving conditions. Things like short trips, driving in very hot or very cold weather. Dusty roads and city driving around Houston, Texas add to the strain. Basically, any driving that’s not at highway speeds or under ideal conditions.
While you have your vehicle in, ask for a trip inspection. Your service technician at Christian Brothers Automotive will check your belts and hoses and let you know if your brakes are in good shape.
About 90% of our Houston Texas driving decisions are based solely on what we see. So having a good pair of windshield wipers is extremely important.
Everyone in Houston Texas has experienced the frustration and fear of not being able to see clearly during a storm, or when our windshield is just dirty. In fact, it’s estimated that 46,000,000 motorists from Houston and across the nation are driving with wipers that can’t adequately clear their windshield in a storm.
It seems like your wiper blades are always at their worst when you need them the most. If that sounds like you, you’ve got plenty of company in the Houston area. 78% of drivers only change their wiper blades after the blades function so poorly that they become a safety hazard.
We need to change our thinking. Instead of blades being something to replace when they fail, we need to consider wiper blades as an important safety component. Then we’ll stay ahead of the storm.
You really ought to replace your wiper blades twice a year; in the spring and the fall. If you live in the colder parts of Texas, you may even want to get special winter blades in the fall.
Winter blades are designed to resist freezing. Speaking of winter and freezing conditions, if your car has been sitting for a long time and the windshield becomes frozen, don’t use your wipers to clear off snow and ice. That can just shred your blades and may even damage the wiper motor.
Your wiper blades live outside; freezing cold and blistering sun. Over time, they become hard and brittle, and then tear. They also lose their flexibility and just don’t clear the windshield effectively. Worn wiper blades aren’t just a safety hazard; they can also scratch your windshield. That may require replacing the entire windshield – a big cost for such a little part.
AutoNetTV recommends you replace worn blades right away. Your local service center can provide you with a quality replacement blade. They cost about the same as they would at the store – but installation is included at the service center.
Of course you also need washer fluid to help your blades do their work. Even though Christian Brothers Automotive will top off the washer fluid with a full service oil change, it is a good idea to have some extra fluid at home. It’s a good idea to keep a bottle in the car if you’re on a road trip.
Always use windshield washer fluid. Plain water, even that fancy French bottled water, just doesn’t cut it. It can freeze in the fluid reservoir or on the windshield itself, making things worse. Besides, water won’t do as good job of cleaning your windows.
